Teller II (26-63)

Teller II

Location: Winter Garden, FL

• Act as the pleasant front-response associate to all entering bank clients, greeting via lobby or phone in a positive, professional manner.
• Cash handling with clients, including disbursements & deposits, and recording and proofing such transactions in accordance with well-defined routine Bank policies/procedures.
• Accurately conduct all credit and debit transactions, including receiving checking and savings deposits/withdrawals, checking endorsements, and accepting checks for cashing.
• Verify cash drawer, balance, and prepare daily work forms.
• Issue traveler’s checks, money orders, savings bonds, and official bank checks.
• Keep proper cash supply on hand and prepare daily proof records while maintaining an acceptable difference record.
• Assist Banking Center Manager in maintaining accurate audit records as required by Banking Center Monthly Checklist and Semi-Annual Review.
• Refer clients to appropriate banking associates for any product information requests or problem resolution.
• Cross-trained to open new accounts and/or assist a personal banker with related duties.
• Perform client service transactions, including: address changes, performing stop payments, taking check orders, giving account balances, accepting loan payments, and maintaining client records.
• May assist in opening/closing procedures and night deposits/ATM transactions.
• Works with other associates to ensure proper lobby management and security policies (including alarm functions, cash control, etc.).

 Key Qualifications:

• Polite, courteous, and respectful to all customers.
• Use established procedures and guidelines under direct supervision.
• Resolve basic client questions & problems.  Consult or refer more complex issues to superiors.
• Ability to learn the Bank’s line of products and services, relying on that knowledge to assist other associates and clients with questions
• Limited decision-making – ability to follow instructions routinely and accurately.
• Knowledgeable in financial institution operating policies and procedures, and banking regulations, state and federal.

 Position requirements:  

• High school degree or equivalent (GED).
• 1 years of previous Teller experience.  Two or more years of heavy cashiering experience may be substituted for Teller experience.  
• Knowledge of bank products, services, policies, and procedures.
• Proficiency with personal computers and other business equipment.
• Knowledgeable in financial institution operating policies and procedures, and banking regulations, state and federal.

 Job Duties Percentage

• 75% Teller Responsibilities
• 25% Personal Banker Back Up