What are the responsibilities and job description for the Reservations Agent position at The Abbey Resort?
Reservations Agent at The Abbey Resort
Perks
Insurance Benefits & PTO Accrual from Day 1!
Start every great guest experience as a Reservations Agent at The Abbey Resort! As a key member of our Reservations team, you'll help guests plan their stay by answering questions, securing accommodations, and providing personalized service that reflects our commitment to hospitality. Your attention to detail, professionalism, and ability to build rapport with guests will help ensure a smooth reservation process and set the stage for an outstanding resort experience.
Job Type: Full Time, Hourly
Rate of Pay: $14-$16
What You'll Do
- Assist guests with room reservations, modifications, and cancellations.
- Answer questions about accommodations, rates, amenities, and resort offerings.
- Provide exceptional service while handling guest requests and special accommodations.
- Process deposits and maintain accurate reservations records.
- Collaborate with resort departments to ensure a seamless guest experience.
What You Bring
- High school diploma or equivalent
- Previous hospitality, reservations, front desk, or call center experience preferred.
- Strong communication and customer service skills
- Proficiency with computers and data entry.
- Detail=oriented with excellent organizational abilities.
- Ability to multitask in a fast-paced environment.
- Flexible availability, including weekends and holidays.
Perks & Benefits
- Employee discounts at the resort and other First Hospitality properties
- Discounted hotel stays for friends and family
- Free meal during every shift worked
- Paid training and development opportunities
- Supportive team culture with opportunities to learn and grow
- Medical, dental, vision, life insurance, 401(k), and additional benefits available for full-time team members
- Dental, vision, and Teladoc benefits available for part-time team members
- Housing opportunities available through our retreat center (when available)
The Abbey Resort is an Equal Opportunity Employer.
Salary : $14 - $16