What are the responsibilities and job description for the General Manager position at The Abbey Resort?
Lead one of Wisconsin’s most iconic lakeside destinations as the General Manager of The Abbey Resort, where legacy, hospitality, and extraordinary guest experiences meet.
About The Abbey Resort:
Nestled along the scenic shores of Geneva Lake, The Abbey Resort is the only full-service resort on the entire lake and an iconic Midwestern destination for generations of travelers. With 90 acres of landscaped grounds, a beautiful marina, indoor and outdoor pools, an award-winning spa, and multiple dining concepts, The Abbey blends authentic lakeside charm with elevated resort experiences. From weddings on the water to corporate retreats and family getaways, The Abbey is a place where memories are made. The General Manager plays a central role in preserving this legacy while shaping the future of this beloved destination.
About This Job:
The General Manager is responsible for the overall leadership and operational excellence of the resort, including Rooms, Food & Beverage, Sales, Marketing, Finance, Spa, Recreation, and Engineering. As the cultural heartbeat of the property, the General Manager sets the tone through a strong commitment to guest satisfaction, associate engagement, and operational performance. This role leads a best-in-class team, fosters a positive workplace culture, and guides the property toward long-term success. The General Manager drives revenue and profitability through direct oversight of the commercial team and collaboration with First Hospitality’s corporate sales, marketing, and revenue leaders. Successful General Managers balance strategic thinking with hands-on leadership to ensure the resort is operating smoothly and delivering an exceptional guest experience.
- Proactively address guest concerns and elevate the guest experience through thoughtful amenities and seamless service.
- Partner with sales, revenue management, and marketing to maximize top-line revenue and achieve financial goals.
- Champion cost controls and responsible purchasing to manage controllable expenses.
- Hire, train, mentor, and develop a high-performing team focused on exceeding guest expectations.
- Foster a diverse, inclusive, and positive workplace culture aligned with The Abbey and First Hospitality values.
- Lead through visibility and example, motivating department leaders and frontline associates.
- Maintain communication across departments to ensure availability of tools, supplies, and resources.
- Respond quickly and empathetically to guest needs while maintaining professionalism.
- Ensure safety, security, and compliance by communicating all emergency and operational procedures.
- Serve as the face of the resort by engaging with guests, owners, the community, and internal partners.
Success Factors:
- 5 years of hotel or resort management experience, preferably in a full-service or resort environment.
- Sales and revenue management experience or exposure preferred.
- Bachelor’s degree or equivalent combination of education and experience.
- Strong verbal and written communication skills with an ability to resolve challenges diplomatically.
- Strong administrative and organizational skills; proficiency in Microsoft Office required.
About First Hospitality:
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. Our vision is to create value for all through excellence and an openness to doing things differently. We are committed to attracting and retaining a high-performing, diverse workforce where differences are respected and valued. We foster an inclusive work environment built on collaboration, flexibility, and fairness. First Hospitality is an Equal Opportunity Employer.