What are the responsibilities and job description for the Remote Field Service Technician position at The Aagard Group?
Key Obsessions:
- Provide the Aagard experience
Ensure the Aagard machine is the best machine in the plant.
Deliver a user-friendly machine (operator's favorite!).
Conduct top tier training.
Deliver a superior customer experience that surpasses expectations.
- Successful new machine/retro builds ITS (Install, Test, and Support)
Test and assemble machines, ensuring project success.
Ensure concise and timely communication between Aagard and customer.
Provide quality assurance for retrofit and warranty assemblies.
Conduct quality audits on full machines.
- Customer Relations
Build trust and maintain strong customer relations.
Be the best technician in the plant to work with.
Independently proficient at problem solving in the field.
Identify and promote retrofit opportunities.
Conduct service contracts.
Be the face of Aagard and uphold our values.
Knowledge and Experience
- Associates degree in Mechanical Tool Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus three years of related experience or equivalent combination of education and/or experience.
- Ability to seek training that is needed to be travel ready, residing within 2 hours of a major airport.
- Attend training at Aagard location at least twice per year.
- Knowledge of mechanical and electrical principles.
- Knowledge of blueprint reading: hydraulics, pneumatics, electronics, and use of correct terminology.
- Experience or training with PC's, Servos, PLCs, and machine controls required.
- Ability to walk or stand up to 100 percent of the time.
- Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb.
- Willing to travel as necessary, approximately 75% of the time required to possess or secure a valid passport (cost reimbursed by Aagard).
Benefits Offered:
At Aagard, we believe in investing in you—your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits.
Comprehensive Healthcare for You and Your Family
- No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
- Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
- Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
- Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
- Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
Financial Security
- 401(k) with Company Match: 50% match on the first 10% of your contributions.
- Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.
Time Off
- Paid Time Off: Enjoy time for rest and relaxation.
- 9 Paid Holidays throughout the year.
- Paid Bereavement Leave for life’s difficult moments.
- Volunteer Time Off: Make an impact with paid time to support causes you care about.
Career Growth & Development Opportunities
- Pathways to Leadership: Build your future with mentorship and servant leadership programs.
- Educational Support: Scholarships and tuition reimbursement to help you grow.
Unique Offerings That Set Us Apart
- Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
- Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
- Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
- Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.
At Aagard, you’re not just joining a company—you’re joining a team that cares. Your contributions matter here, and we’re proud to offer benefits that help you thrive at work and beyond.