What are the responsibilities and job description for the Network Engineer position at The 20?
The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.
As a Network Engineer, you will be responsible for managing and securing network infrastructures for end users, both for LLC and member-side clients. You will handle escalated network tickets, troubleshoot connectivity and performance issues, and oversee the deployment, renewal, and security of network devices. Additionally, you will work closely with account managers to procure and replace firewalls as needed. This role requires expertise in networking, security, and system management tools to ensure seamless and secure operations.
Schedule: 8:00 AM - 5:00 PM Eastern / 7:00 AM - 4:00 PM Central
Key Responsibilities:
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Ensure the security and integrity of all network-connected devices, implementing best practices to prevent vulnerabilities.
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Handle escalated network tickets related to end-user issues, including connectivity problems and performance degradation.
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Diagnose and resolve escalated alerts concerning network security and performance.
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Assist in the secure setup and deployment of new networking products and devices.
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Manage device renewals, ensuring proper security configurations for ongoing operations.
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Collaborate with account managers to procure and replace firewalls as necessary, ensuring compliance with security standards.
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Troubleshoot network infrastructure and perform secure product setups for clients.
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Utilize various network and security management tools, including BMS, ConnectWise, FortiManager, FortiCloud, Auvik, ControlOne, VSA, and N-Central.
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Maintain documentation and provide reports on network performance, security risks, and device health.
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Stay updated on emerging network security threats and industry best practices.
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Provide training and guidance to junior networking team members as needed.
Qualifications:
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Strong understanding of network security principles, protocols, and troubleshooting.
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Experience with firewall management, VPN configuration, and network monitoring tools.
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Proficiency in networking tools and systems such as BMS, ConnectWise, FortiManager, FortiCloud, Auvik, ControlOne, VSA, and N-Central is preferred
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Ability to diagnose and resolve network connectivity and performance issues.
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Excellent problem-solving skills and ability to handle escalated technical issues.
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Strong communication and collaboration skills to work with internal teams and clients.
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Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
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Experience with Fortinet, Cisco Meraki, Sonicwall, Unifi, ControlOne and Calyptix is a plus.
Education & Experience:
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Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
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5 years of experience in network security or network engineering, preferably in an MSP environment.
Benefits:
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
Physical Requirements:
- Consistent hand and finger dexterity necessary to operate computer equipment.
- Ability to lift and move objects weighing up to 30 pounds.
- Physical and mental stamina to work in a fast-paced IT environment.
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.