Sales Support Associate

Job Title: Sales Support Associate

Reports To: Assistant Store Manager

Location: Newark, Delaware

FLSA Status: Hourly, Non-exempt

Work Type: Full Time On-Site

About The 1916 Company:

The 1916 Company is a premier luxury watch and fine jewelry retailer with showrooms and boutiques across the US, Collector's Lounges in major domestic and international markets, and four international offices - with 25 locations in total. We are committed to delivering exceptional client experiences and building teams of extraordinary individuals who share our passion for excellence and the world's finest timepieces and jewelry.

Overview:

The 1916 Company is seeking a detail-oriented and proactive Junior Sales Support professional to join our team at our Newark, Delaware location. This role will serve as a key Shipping and Logistics Coordinator for the E-Commerce team and act as the primary logistics liaison across all 1916 Company locations. This role is grounded in mutual respect and collaboration. Dedicated support is contingent upon maintaining a professional, team-centered dynamic with Sales Associates and Traders.

Position Summary:
The core purpose of the Junior Sales Support position is to streamline operations by removing obstacles, resolving logistical challenges, and maintaining efficient organization, ultimately enabling our Sales Associates and Traders to focus on driving revenue, and ensuring inventory is managed in the internal database.

Key responsibilities:

• Serve as the primary support and contact for E-Commerce Client Advisors and Inventory Managers, through managing the deals that are in progress.
• Responsible for the management, coordination, and shipping of watches and jewelry daily.
• Preparation of outbound shipping paperwork.
• Experience with international labels and customs paperwork is a plus.
• Coordinating insurance on the shipments, as appropriate.
• Responsible for outbound inspection of watches, including QC paperwork and watch presentation for watches shipping directly to clients.
• Responsible for pulling box and paperwork and cross-referencing with our intranet to ensure everything pictured in the listing is included.
• Inputting client information into our CRM as needed.
• Learn and retain brand product knowledge for all watch and jewelry brands The 1916 Company offers.

Qualifications

• Strong written, verbal, and quantitative/analytical skills.
• Demonstrates adaptability and a fast-learning curve when introduced to new software, tools, or processes.
• Quickly becomes proficient in internal platforms such as CRM systems, order management tools, or reporting dashboards, enabling seamless integration into existing workflows.
• Shows initiative in exploring system features to improve efficiency and support team productivity.
• Proactive, energetic attitude and desire to work in a result-oriented and deadline-driven environment. Desire and ability to manage multiple relationships at a time. Team player.
• Detail oriented is a must! You have a sharp eye and are meticulous about the small details.
• Motivated, tenacious, and resourceful.
• Strong organizational skills—You are able to juggle multiple tasks within the constraints of tight timelines. You have strong time management skills.
• Demonstrates sound judgment when prioritizing tasks, resolving conflicts, or escalating complex problems to the appropriate teams.
• Excellent interpersonal and communication skills.
• Accountable: You take ownership and personal responsibility for results and how they’re achieved.
• Problem-solving and critical thinking skills.
• Ability to proactively identify issues that may impact the sales process—such as delays in order processing, inventory discrepancies, or customer concerns—and develop practical, efficient solutions.

EEO statement

The 1916 Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.