Office Support Specialist

Job Summary:

The mission of Thayer Leadership is to help build leaders of character by offering leadership and ethics education grounded in the United States Army leadership philosophy of “Be, Know, Do” and the United States Military Academy values of “Duty, Honor, Country,” in the inspirational venue of The Historic Thayer Hotel at West Point. In addition to our in-person offerings at West Point, we deliver our powerful leadership experiences digitally (virtually and on-line) through various platforms to bring our clients the West Point experience from their respective locations, as well as off-site throughout the United States and the world.

Diversity and Inclusion is important to Thayer Leadership. Our goal is to ensure the entire Thayer family (staff, partners, faculty, and clients) feel respected by embracing a culture of trust and inclusivity that acknowledges and celebrates our differences and commonalities.

Job Purpose:

The Office Support Specialist plays a critical role in supporting daily operations, enhancing employee experience, and ensuring a well-organized and efficient workplace environment.

This position is 100% in-person/on-site.

Responsibilities:

• Provide administrative and operational support to the HR department, including scheduling meetings, managing correspondence, and handling incoming and outgoing mail distribution
• Partner with the HR Manager to deliver a seamless new hire experience, including coordinating onboarding logistics, issuing employee badges and credentials, conducting office tours, and facilitating introductions
• Assist in the planning, coordination, and execution of internal events, company-wide meetings, and employee engagement initiatives
• Support the development and preparation of materials (including presentations and slide decks) for internal programs such as company awards and recognition events
• Serve as a point of contact for office vendors, coordinating services such as cleaning, maintenance, and repairs to ensure a safe and well-maintained workplace
• Manage employee recognition touchpoints, including tracking and coordinating birthday and anniversary communications and preparing monthly outreach to team members
• Maintain overall office organization and appearance, ensuring a clean, functional, and welcoming environment
• Collaborate with IT and other internal teams to address office-related needs, troubleshoot issues, and ensure smooth day-to-day operations
• Proactively identify and resolve office-related issues, escalating as needed to ensure minimal disruption to business operations
• Provide general administrative support and assist with special projects as assigned

Skills and Qualifications:

• Strong organizational skills
• Attention to detail, including with numbers and proofreading
• Ability to work independently and as a team member
• Ability to multi-task and manage duties assigned from different teams
• Strong verbal and written communication skills

Education:

• Minimum of 3 years administrative/clerical office experience required
• Proficient with Microsoft Office 365. Experience with Zoom, Airtable, Dropbox preferred
• High School Diploma/GED required, Associate’s degree in related field preferred

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person

Salary : $20 - $25