What are the responsibilities and job description for the Joint Use Coordinator position at Thayer Infrastructure Services (TIS) and its affiliated companies?
Position Summary
Dynetek Solutions is seeking a detail-oriented and organized Joint Use Coordinator to support utility coordination, ticket processing, and administrative functions. This position is responsible for processing joint-use tickets, managing engineering or joint-use tickets, maintaining accurate records, and assisting field and office teams with project documentation.
The ideal candidate is dependable, computer-savvy, able to manage multiple priorities, and comfortable working with utility-related documents, systems, and deadlines.
Essential Duties and Responsibilities
- Process joint-use tickets accurately and in a timely manner.
- Review, update, and maintain joint use records, project files, and related documentation.
- Process and track engineering tickets, joint use tickets, or work requests as assigned.
- Coordinate with internal teams, field personnel, supervisors, customers, and utility representatives.
- Enter, update, and verify information in company systems, spreadsheets, databases, or customer portals.
- Monitor ticket status and follow up on pending items to help ensure deadlines are met.
- Assist with preparing reports, tracking project progress, and organizing job-related documentation.
- Review documentation for accuracy, completeness, and compliance with company or customer requirements.
- Provide general administrative support to the operations team.
- Maintain organized electronic and/or physical files.
- Communicate professionally by email, phone, and internal messaging systems.
- Perform other duties as assigned.
Qualifications
- Previous experience in utility coordination, joint use, telecommunications, construction administration, or office administration preferred.
- Strong attention to detail and accuracy.
- Ability to process a high volume of information while maintaining organization.
- Proficient with Microsoft Office, especially Excel, Outlook, and Word.
- Experience with customer portals, ticketing systems, or project management systems preferred.
- Strong written and verbal communication skills.
- Ability to follow instructions, meet deadlines, and work independently.
- Must be dependable, professional, and able to handle confidential or sensitive information appropriately.
Preferred Skills
- Knowledge of utility poles, attachments, make-ready work, or joint use processes.
- Experience with joint-use ticketing platforms such as SPANS, NUNS, and AldenOne preferred.
- Experience processing engineering tickets or utility work requests.
- Ability to read basic maps, prints, work orders, or utility documentation.
- Strong problem-solving skills and ability to follow up on pending items.
- Comfortable communicating with field crews, customers, and internal departments.
Physical Requirements
- Ability to sit, stand, use a computer, and communicate by phone or email for extended periods.
- Ability to review documents, enter data, and maintain accuracy throughout the workday.
- May occasionally lift or carry office materials up to 25 lbs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Schedule
Full-time position. Schedule may vary based on company and project needs. Overtime may be required depending on workload and deadlines.
Benefits
Dynetek Solutions offers competitive pay based on experience. Benefits may include:
- Medical, dental, and vision insurance
- Paid time off
- Paid holidays
- 401(k) or retirement plan
- Training and career growth opportunities
Equal Employment Opportunity
Dynetek Solutions is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.