What are the responsibilities and job description for the Service Desk Engineer position at Thatcher Company?
Make a meaningful difference: At Thatcher Chemical facilities across the nation, our manufacturing teams create the essential chemistries, processes, and solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision, dedication, and commitment to continuous improvement help transform raw materials and innovative science into real-world solutions. Your purpose-driven work plays a vital role in protecting public health, supporting communities, and shaping a safer, more sustainable future.
Make a meaningful difference: At Thatcher Chemical facilities across the nation, our manufacturing teams create the essential chemistries, processes, and solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision, dedication, and commitment to continuous improvement help transform raw materials and innovative science into real-world solutions. Your purpose-driven work plays a vital role in protecting public health, supporting communities, and shaping a safer, more sustainable future.
Service Desk Engineer
Lead & develop IT technical support operations while evolving the service desk from ticket handling into a reliable, standardized, and security‑aligned support function that enables cloud, endpoint, and security teams to scale.
Key Responsibilities
Intune‑managed device problems
Autopilot provisioning failures
Identity and access issues (Entra ID)
Device compliance issues
Patch/update failures
App deployment problems
Without tiered SLAs & ITIL foundation, production-impacting IT issues wait in the same queue as routine requests. Structured support directly reduces unplanned downtime and removes IT risk from plant operations.
Why is Thatcher right for you?
It is the policy of this organization to provide equal employment opportunity to all qualified applicants for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. As an affirmative action employer under E.O. 11246, we invite all applicants to identify themselves on the following page.
AN EQUAL OPPORTUNITY EMPLOYER
Make a meaningful difference: At Thatcher Chemical facilities across the nation, our manufacturing teams create the essential chemistries, processes, and solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision, dedication, and commitment to continuous improvement help transform raw materials and innovative science into real-world solutions. Your purpose-driven work plays a vital role in protecting public health, supporting communities, and shaping a safer, more sustainable future.
Service Desk Engineer
Lead & develop IT technical support operations while evolving the service desk from ticket handling into a reliable, standardized, and security‑aligned support function that enables cloud, endpoint, and security teams to scale.
Key Responsibilities
- Resolve complex L2/L3 user and endpoint issues
- Act as technical escalation for:
Intune‑managed device problems
Autopilot provisioning failures
Identity and access issues (Entra ID)
- Coordinate with endpoint, cloud, and security engineers when required
- Support and troubleshoot:
Device compliance issues
Patch/update failures
App deployment problems
- Drive incidents to resolution, not reassignment
- Developing IT self-service capability
- Create and maintain:
- Troubleshooting guides
- Identify automation opportunities (PowerShell, scripts, workflow) Reduce manual work for L1/L2
Without tiered SLAs & ITIL foundation, production-impacting IT issues wait in the same queue as routine requests. Structured support directly reduces unplanned downtime and removes IT risk from plant operations.
Why is Thatcher right for you?
- 100% company-funded Profit-Sharing Plan (up to 25% of salary annually)
- 401(k) with traditional and Roth contribution options
- Comprehensive benefits: medical, dental, vision, life insurance, short- and long-term disability, HSA/FSA,
- 3 weeks of PTO, and paid holidays
- Education reimbursement and ongoing professional development.
It is the policy of this organization to provide equal employment opportunity to all qualified applicants for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. As an affirmative action employer under E.O. 11246, we invite all applicants to identify themselves on the following page.
AN EQUAL OPPORTUNITY EMPLOYER