What are the responsibilities and job description for the Merchandise Associate position at Tharp Consulting?
Role Overview
Responsible for delivering a highly satisfying customer experience by engaging with customers, embodying customer service principles, and maintaining a clean, organized store environment. Supports operational standards, merchandise presentation, and loss prevention efforts. May be cross-trained to assist in multiple store areas to meet business needs.
Key Responsibilities
Responsible for delivering a highly satisfying customer experience by engaging with customers, embodying customer service principles, and maintaining a clean, organized store environment. Supports operational standards, merchandise presentation, and loss prevention efforts. May be cross-trained to assist in multiple store areas to meet business needs.
Key Responsibilities
- Model excellent customer service practices with internal and external customers
- Support a positive store culture through honesty, integrity, and respect
- Accurately ring purchases, process returns, and promote credit and loyalty programs
- Maintain merchandising standards and prepare merchandise for sale
- Participate in store recovery, cleanliness, and safety initiatives
- Support shrink reduction programs and adhere to labor laws and store policies
- Perform other duties as assigned
- Excellent customer service skills
- Strong communication, organizational, and multi-tasking abilities
- Ability to respond flexibly to changing situations
- Capability to lift heavy objects with or without reasonable accommodation
- Effective teamwork and communication with peers and supervisors