Collections Coordinator

Role: Collections Coordinator

Responsibilities

• Manage routine accounts receivable portfolios by performing timely outreach on overdue balances.
• Document client interactions, follow-up actions, and commitments within the collections system.
• Generate and send client statements, reminders, and follow-up emails using approved templates.
• Review payments for discrepancies and coordinate with Finance to resolve errors.
• Support account research, including payment history reviews and statement reconciliations.
• Monitor aging reports, follow workflow activities, and escalate unresolved issues.
• Assist in preparing weekly portfolio updates and maintain organized, audit-ready documentation.
• Coordinate with engagement teams for missing information and approvals.
• Identify process inefficiencies and suggest improvements.
  
  

Qualifications & Skills:

• High School Diploma
• Minimum 1 year of collections or accounts receivable experience in professional services or multi-entity environment.
  
  

Key Attributes: Strong communication, organizational skills, attention to detail, and ability to coordinate with teams. The role offers a hybrid schedule, with 2-3 days in-office, and emphasizes collaboration, integrity, and professional growth. Compensation ranges from $18.00 to $28.00 per hour, complemented by comprehensive benefits focused on wellbeing and work-life balance.