Customer Service Representative/Graphic Designer

Job Description:

In business since 1939, Thacker Caskets has grown to become the largest family-owned funeral supply company in the United States. Professional, ambitious, and growth-oriented in nature, Thacker is seeking a talented and versatile individual to join our team as a Customer Service Representative & Marketing/Graphic Design Admin. The Customer Service Representative & Marketing/Graphic Design Admin will play a dual role in ensuring outstanding customer satisfaction while also contributing to the company’s marketing/design efforts.

Duties include, but are not limited to:

Customer Service:

• Handle customer orders, inquiries, complaints, and feedback via phone, email, and live chat promptly.
• Process orders through Odoo
• Provide accurate product information, program information, and general support to customers
• Follow up with customers to ensure they are satisfied
• Collaborate with other departments to resolve customer issues
• Participate in training and development programs to enhance skills and knowledge
• Maintain a positive, empathetic, and professional demeanor toward customers and coworkers

Marketing/Graphic Design:

• Assist in the creation and execution of marketing campaigns
• Assist in the creation of custom-designed products including casket cap panels, memorial portraits, and casket lid covers
• Assist in the creation of marketing materials for sales consultants
• Assist in the creation of marketing materials for funeral homes
• Assist in printing marketing material and custom products
• Coordinate engraving/printing proofs with customers
• Operate Gravograph IS400 (urn engraving - training available)
• Manage incoming urn inventory from supplies
• Pack and ship urn orders

Qualifications:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with sales consultants, leadership team, employees, and customers
• Excellent written and communication skills
• Professional appearance and demeanor
• Proven ability to handle confidential information with discretion and be adaptable to competing demands in a fast-paced environment.
• Proficient in Microsoft Office, with very strong working knowledge of Microsoft Excel and PowerPoint
• Proficient in Adobe Creative Suite (Specifically Photoshop & InDesign)

Requirements

• Must be able to list 50 pounds
• Willingness to spend time in office and warehouse
• Associate degree preferred

Full Time

Starts at $20.50 per hour

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Schedule: Saturday: 4-Hour Shift (8am-12pm), Sunday: 4-hour shift (starting any time after 12 pm), Monday-Wednesday: 8am-5pm, Thursday & Friday: Off

Job Type: Full-time

Pay: From $20.50 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Monrovia, MD 21770 (Preferred)

Ability to Relocate:

• Monrovia, MD 21770: Relocate before starting work (Required)

Work Location: In person

Salary : $21