NOC & Automation Manager

NOC & Automation (NOC) Manager 

Job Title: NOC & Automation Manager 

Department: Technical Operations / NOC 

Reports to: VP of Managed Services

Job Type: Full-time 

Position Summary 

The NOC & Automation Manager leads the Network Operations Center and owns the monitoring, RMM, backup oversight, and automation capabilities that support Managed Services. This is a hands-on leadership role responsible for improving operational reliability, reducing manual effort, and building scalable, proactive processes across the managed services environment. 

Roles and Responsibilities 

NOC Operations & Leadership 

• Lead day-to-day NOC operations, priorities, escalation paths, and team development. 

• Ensure alerts and monitored events are appropriately prioritized, investigated, escalated, and resolved. 

• Drive the NOC toward proactive identification and prevention of client-impacting conditions. 

• Participate in major technical incidents and coordinate effectively with Service Desk, Engineering, Security, and other teams. 

Monitoring & RMM Platform Ownership 

• Own the health, configuration, standardization, and continued improvement of RMM and monitoring platforms. 

• Maintain consistent monitoring coverage and optimize thresholds, policies, and workflows to reduce alert noise. 

• Provide oversight of backup monitoring and recurring infrastructure issues, ensuring timely remediation and escalation. 

• Track NOC performance, monitoring effectiveness, platform health, and recurring operational trends. 

Automation & Continuous Improvement 

• Lead the Managed Services automation strategy and identify high-value opportunities to eliminate repetitive or error-prone work. 

• Design, develop, test, document, and maintain automation using scripting, APIs, workflow platforms, and native tool capabilities. 

• Establish standards for automation testing, change control, ownership, documentation, and lifecycle management. 

• Measure automation outcomes through reduced manual effort, improved consistency, faster resolution, and increased service capacity. 

Platforms, Standards & Collaboration 

• Integrate operational platforms, improve data consistency and billing reconciliation across PSA, RMM, monitoring, documentation, backup, and related systems. 

• Maintain SOPs, runbooks, technical standards, and documentation that support repeatable operations and knowledge sharing. 

• Partner with reporting and analytics resources to develop meaningful operational metrics and dashboards. 

• Communicate risks, recurring trends, improvement opportunities, and platform needs to Managed Services leadership. 

• Serve as a technical escalation resource and coach NOC and automation team members 

Qualifications 

Required Skills & Experience: 

• Demonstrated experience in an MSP, NOC, infrastructure, or managed services environment. 

• Strong experience with RMM, monitoring, backup, and operational management platforms. 

• Hands-on scripting and automation experience, preferably PowerShell, REST APIs, and workflow automation. 

• Experience with Microsoft 365, Entra ID, endpoint management, and modern infrastructure operations. 

• Ability to lead technical resources, improve processes, document standards, and coordinate across teams. 

• Strong troubleshooting, communication, documentation, and problem-solving skills. 

Preferred Experience / Certifications: 

• Experience with ConnectWise Manage, NinjaOne, Rewst, Acronis, Power Automate, or comparable platforms. 

• Microsoft or other relevant infrastructure, automation, identity, or cloud certifications. 

• Previous team leadership, technical leadership, or mentoring experience.  

Work Schedule: Full-time (40 hours per week), Monday to Friday with participation in on-call supervisor rotation or extended shift coverage as needed. 

Compensation:  $120,000 - $130,000 per year, commensurate with experience. Comprehensive benefits package included. Cybersecurity training/certification support. 

Disclaimer 

This document outlines the key responsibilities and expectations for the above role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements. 

Salary : $120,000 - $130,000