Job Title: Jr. Systems Engineer

Department: Solutions Major Account Support

The TGI Story

A second-generation family-owned business for over 60 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

Primary Responsibilities:

• Obtain and maintain technical certifications for networking, major OS, basic scripting, MFD/Printer Hardware and Software from Ricoh, Toshiba, HP, PaperCut, and Pharos (vendor partners may change)
• Installation and configuration of MFD/Printer equipment, card readers, scanners, software solutions
• OS maintenance (server and workstation updates and patching, driver installation, basic scripting)
• Customer Training for MFD/Printer Equipment, software solutions
• Customer support for connectivity of MFP/Printer Equipment, software solutions
• Work with the Duty Managers (Dispatcher), Project/Implementation Managers and Team Leader to maintain personal schedule
• Update ticketing system accurately and consistently with time spent and comments, resolutions, and escalations for assigned incident and project tickets.

Qualifications:

• Associate’s degree, preferably in IT (Computing/Networking) required or minimum 2-3 years of IT or industry experience
• Experience working with Microsoft Office, especially Excel, Word, and PowerPoint
• Excellent communication and presentation skills (written and verbal)
• Ability to multi-task, set priorities and manage time effectively
• Customer support, NOC, or help desk experience a plus
• Driver’s license and car a plus
• Obtain annual flu vaccination (required by major account healthcare customers)

Job Type: Full-time

Pay: $50K - $52K

Benefits: Dental insurance, Health insurance, Vision insurance, PTO, and 401(k)

Schedule: Monday to Friday

Work Location: In office with occasional customer site visits (West Caldwell, NJ OR Brooklyn, NY)

EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Salary : $50,000 - $52,000