What are the responsibilities and job description for the Onsite (Level 2) IT Technician position at TGI MAIN COMPANY?
Job Title: Onsite (Level 2) IT Technician
iPower Technologies, a growing national IT MSP, is seeking a motivated candidate for a temp-to-full-time role, offering the opportunity to evaluate long-term fit and performance.
The ideal candidate has experience in a fast-paced IT support environment, strong customer service skills, and a commitment to follow-through. Reliable transportation is required for travel between client sites. This role demands a balance of technical expertise, professionalism, and a strong work ethic.
Candidates should be organized, detail-oriented, and able to prioritize tasks in high-pressure environments with flexible scheduling. Strong documentation and time management skills are essential.
Candidates must have 3 years of IT experience to be considered.
Responsibilities:
- Provide onsite support for hardware (desktops, laptops, printers, peripherals)
- Install, configure, maintain, and upgrade equipment to standards
- Diagnose and resolve issues quickly to minimize downtime
- Collaborate with client IT teams for seamless integration
- Perform routine maintenance (patches, firmware updates)
- Document installations, configurations, and troubleshooting
- Support end-users with setup, connectivity, and basic issues
- Adhere to all company and client policies, procedures, and security protocols.
- Provide exceptional customer service and support to ensure client satisfaction and maintain positive relationships.
- Stay current with industry trends and best practices in IT hardware deployment and support.
Requirements:
- Bilingual (English/Spanish) preferred; reliable transportation for travel within Dade/Broward
- Bachelor’s degree (IT or related) preferred; 3 years IT support (hardware deployment)
- Proficient with desktops, laptops, printers; strong Windows/Mac OS and basic networking knowledge
- Experience with RMM, patching, MDM (JAMF/AirWatch), and CrowdStrike
- Strong communication, documentation (SOPs), and troubleshooting skills
- Able to manage multiple priorities, urgent issues, and complex customer situations
- Professional, service-oriented; thrives under pressure and meets performance metrics
- Support full project lifecycle; proactively communicate and resolve user issues
- Recommend improvements, escalate complex issues, and promote a team-oriented culture
- Flexible for occasional evenings/weekends
Job Type: Temp/Hire: Contract with potential for extension
Salary: $55,000 - $60,000 per year
Work Location: South Florida (Dade & Broward counties)
Join our team at IPOWER Technologies and become an integral part of delivering innovative IT solutions to our valued clients in South Florida. Apply now to start your rewarding career journey with us!
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary : $55,000 - $60,000