What are the responsibilities and job description for the Host/Hostess position at TGI Friday's?
A TGI Fridays Host/Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards. The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.
Specific responsibilities of the Host/Hostess include:
Specific responsibilities of the Host/Hostess include:
- Greet incoming and departing guests warmly with a genuine smile and eye contact.
- Uses visual cues to seat guests in either the bar or dining area depending on their preference.
- Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
- Promptly answers incoming calls to the restaurant and provide appropriate service.
- Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.
- Tends to special guest needs and requests.
- Follows all relevant brand standards to deliver Fridays Service Style.
- Observes guests? needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).
