What are the responsibilities and job description for the Automotive BDC Internet Sales position at TG Wheeling LLC?
Tasca Chevrolet in Wheeling is seeking talented and outgoing individuals to join our multi-location team in BDC Internet Sales. You will create/schedule/confirm appointments; make outbound calls to generate business for the company and follow-up with clients for aftermarket. You will primarily make inbound and outbound calls to current, previous and prospective clients, report your progress and deliver exceptional customer service. Full training available. Great opportunity! Competitive salary and benefits! EOE
Responsibilities
- Communicates effectively with Internet customers and prospects whether by phone, by e-mail or in person. (all scripted)
- Assists customers in scheduling a visit to select a vehicle and offers sales support.
- Confirms customer appointments and follows up afterwards.
- Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration.
- Checks e-mail frequently and responds to inquiries immediately.
- Delivers messages intended for the other departments promptly.
- Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.
- Handles all Internet sales inquiries personally.
- Research auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
- Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
- Keeps abreast of new products, features, accessories, etc. and their benefits to customers. Attends product and sales training as requested by manager.
- Make 140 calls in a 6-hour shift.
- Follows script and instructions from a supervisor.
Benefits
- 401(k)
- 401(k) matching
- Dental Insurance: EE, EC, ES & Fam
- Vision Insurance: EE, EC, ES & Fam
- Health Insurance: EE, EC, ES & Fam
- Group Life and AD&D Insurance
- Disability Insurance: Long-term and Short-term
- Critical Illness Insurance
- Accident Insurance
- Paid Time Off
- Previous customer service experience
- Excellent team player with collaborative attitude and eagerness to improve
- Pleasant, engaging, professional phone manner
- Ability to multi-task
- Willing to learn and be driven to achieve goals
- Strong PC and internet skills
- Maintains professional appearance
- Arrive to work on time
- Ability to follow instructions and receive feedback from supervisor and managers
- Interact effectively and professionally with co-workers
- Understand and follow company policy and procedures
- Must have a valid driver’s license
- Must be authorized to work in the U.S.A.
- Must pass pre-employment background checks and screenings
Tasca Family Commitment
Tasca Automotive Group was founded in 1943 by Bob Tasca, Sr. In 1953 Bob opened the original Tasca Ford in Bristol, Rhode Island. Just one year later this dealership was completely destroyed by Hurricane Carol. Bob relocated and ultimately opened up the new Tasca Ford at 777 Taunton Avenue in East Providence, Rhode Island. It was here that Bob and his team became the second largest Ford dealership in the world in the 1960's. This was also the birthplace of the Tasca Racing program and many historic muscle cars such as the Ford Cobra Jet, Tasca Street Boss, and Mystery race cars.
Bob opened Tasca Lincoln Mercury in Seekonk, Massachusetts in 1972. TLM became the highest volume Lincoln Mercury dealership in the world in 1986, and repeated again in 1987 and 1988 while also winning the Ford President's Award for outstanding customer satisfaction. This fulfilled Bob's dream of saying "None Bigger, None Better." It was also at the Seekonk store that Bob launched the innovative Pre-Trade program, pioneering the concept of short term trade cycles and leasing. He was also joined in the business by his three sons, thus fulfilling another of his dreams to build a successful family business.
In 2002 Bob opened his flagship dealership in Cranston, RI. Featuring Ford, Lincoln, Mercury, Mazda, and Volvo the Cranston location was one of the most high tech and largest facilities in the country. It featured amenities such as drive in service write up, an in house Italian café, drive through carwash, and spacious customer lounge. It was at this time that Bob was joined in the business by his grandsons and granddaughters, continuing his dream of a family business. When Bob Tasca, Sr. passed away in 2010 he left a proud legacy of honesty, integrity, and customer satisfaction.
70 years and three generations later the Tasca Family continues to grow. We have been blessed over the past seven decades with great customers and great employees. We would like to thank the members of our team who continue to work so hard to satisfy our customers. We would also like to thank the thousands of families who have trusted us over the past 70 years. We humbly look forward to keeping our commitment that YOU WILL BE SATISFIED.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Apply Now at https://apply.tasca.com