What are the responsibilities and job description for the Technical Support Agent I - Help Desk position at TG SOLUTIONS INC?
Technical Support Agent 1 – City of Industry, CA
On-site | $20/hr | Monday–Friday, 8:00 AM–5:00 PM
We’re looking for a Technical Support Agent I to provide phone, email, and remote support for hardware, software, and networking issues. This role is ideal for someone with strong troubleshooting skills, excellent communication, and a customer-first mindset.
Responsibilities
Resolve technical issues and guide customers through setup and usage.
Document all support interactions in CRM systems.
Escalate and collaborate on complex product issues.
Perform testing to ensure product reliability.
Qualifications
Experience troubleshooting hardware/software issues.
Training or degree in Computer Science, IT, or related field.
Strong knowledge of PC and IP networking fundamentals.
Clear, professional communication and problem-solving skills.
Preferred
Bachelor’s degree in Electrical Engineering, Computer Science, or related.
Industry certifications such as CompTIA A , Network , Security (or similar).
Experience in security, video surveillance, or related industries.
Proficiency with MS Office and technical applications.
Salary : $20
