IT Support Analyst

Title: IT Support Analyst

Salary Range-53K-60K

Work Location-HYBRID: This role is classified as a "Hybrid role" with ability to commute into the Bolingbrook, IL office location.

Position Summary:

This is a dynamic position at the heart of our technology operations. Integrations are a key part of TFWW's strategy, and in this role you will help ensure the success of that strategy. Leveraging EDIs and APIs, you will work with stakeholders (both internal and external) to ensure a smooth flow of data between multiple systems and partners.

You'll utilize a variety of tools to investigate, develop, and troubleshoot integrations in this busy logistics environment, and work to maintain our service catalog featuring a large variety of pre-developed integrations into key systems, carriers, and customers. To succeed in this role, you should have an analytical way of thinking, and be able to explain technical concepts to non-technical users.

Responsibilities:

• Understand the EDI/API solution architecture 'big picture' to help deliver the solution
• Develop Mapping Requirement Specification documents
• Comprehend source EDI maps and apply to our environment
• Utilize API platforms to test, troubleshoot, or recreate issues.
• Respond to customer needs with a sense of urgency, clarity, and a high attention to detail
• Execute testing and validation scenarios for both customer and vendor integrations
• Contribute to Go-Live planning and support
• Maintain service catalog, as well as shipping/invoicing document templates
  

Skills/Technology

• EDI format familiarity (e.g. 204, 210, 214, 990)
• Experience with XML/JSON
• SOAP, REST, or other API-based technology
• Ability to articulate in a clear and concise manner to both business users and developers, through written and/or oral correspondence.

Benefitting from the extensive network and expansive reach of TFI International, a leader in transportation and logistics, TFWW is a non-asset based provider of logistics services through a locally based network of Agent Stations and Corporate Sales Personnel. Our Multi-Modal Platform provides global logistics services to more than 10,000 Clients.

At TFWW our goal is to provide the high-quality customer service of a local logistics provider, but with the reliability, reach, and breadth of services of a vast logistics network. Our proprietary TMS System, TFWW Connect, ensures that the entire process is seamless, transparent, and hyper-connected. Clients can rest assured that regardless of the complexity of their shipments, we will take care of everything.