What are the responsibilities and job description for the Operations Manager position at TForce Logistics?
GENERAL DESCRIPTION
The daily management of assets and Human Resources including the application of company policies and procedures to achieve efficiency, profitability and good working relations with Dispatch, drivers, customers, and the public.
PRIMARY RESPONSIBILITIES
- Ensure exceptional customer service is achieved by exceeding “service targets” and objectives.
- Ensure the quality and fairness of the Dispatch department, fill in as Dispatch back-up when required, and cover 24 hours, 365 days per year.
- Recommend staffing needs for the Operations department.
- Recruit, hire, and ensure adequate training of staff.
- Monitor revenue and cost levels to ensure efficiency, profitability and institute policies and procedures to correct inadequacies.
- Promote new business.
- Visit Customer sites upon request.
- Recommend rates, institute pricing procedures, and carry out rating policies as instructed by the Branch Manager.
- Keep the Branch Manager informed of daily activity.
- Establish and maintain agent/vendor relationships and ensure vendor agreements are in place.
- Authorize payment of operational invoices.
- Ensure adherence to procedural and policy requirements of various government bodies.
- Assist Branch Manager and Regional Operations Director.
- Perform all other duties as assigned.
EDUCATION REQUIREMENTS
- BA or BS degree in Business or in related field or equivalent experience
EXPERIENCE REQUIREMENTS
- Minimum 2-3 years experience in a Supervisory/Management capacity in Operations
SKILLS AND ABILITIES REQUIREMENTS
- Leadership qualities.
- Combination of skills and experiences that may include prior industry experience, general management, sales, and other relevant background.
- Maintain a high degree of self-discipline.
- Outstanding communication and interpersonal skills.
- Excellent organizational skills.
PHYSICAL REQUIREMENTS
- Able to lift a minimum of 40 lbs.
The above job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Job Type: Full-time
Pay: From $64,760.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $64,760