What are the responsibilities and job description for the Operations Lead Supervisor position at TForce Freight?
Company Description TForce Freight is a global logistics leader with more than 90 years of transportation experience, specializing in reliable less-than-truckload (LTL) freight solutions. The company focuses on helping customers maximize results, reduce issues, and improve daily operational efficiency. Teams of logistics experts partner with customers to design customized shipping solutions that align with specific business needs. TForce Freight is committed to delivering excellence, seamless shipping experiences, and long-term, trusted partnerships.
Role Description The Operations Lead Supervisor is a full-time, on-site role based in Sacramento, CA, responsible for overseeing daily freight operations and ensuring timely, accurate movement of LTL shipments. This role leads and coordinates dock and yard activities, including load planning, freight staging, scheduling, and dispatch support. The Operations Lead Supervisor monitors productivity, safety, and service quality, addressing operational issues in real time and implementing corrective actions as needed. This position provides frontline leadership to operations staff, including training, coaching, and performance feedback, while promoting a culture of safety, teamwork, and continuous improvement. The role also involves collaborating with customer service, sales, and other departments to resolve service concerns, maintain high customer satisfaction, and support operational efficiency goals.
Qualifications
- Strong operations and logistics skills, including freight handling, load planning, and knowledge of LTL processes.
- Demonstrated leadership abilities, including team supervision, coaching, scheduling, and performance management.
- Proficiency with operational systems and basic computer applications (e.g., TMS/WMS, Microsoft Office, data entry and reporting).
- Solid communication, problem-solving, and decision-making skills, with the ability to manage issues in a fast-paced environment.
- Commitment to workplace safety, regulatory compliance, and adherence to company policies and procedures.
- Ability to work on-site in Sacramento, CA, including flexible hours or shifts as business needs require.
- Previous experience in transportation, distribution, or logistics operations; LTL experience is preferred.
- High school diploma or equivalent required; additional education or certifications in logistics, supply chain, or business are a plus.