Manager, Operations

Job Description

Job Title: Manager, Operations

Job Summary

An Operations Manager will oversee and coordinate the day-to-day operations within service centers. This individual analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. This position oversees other service center supervisors.

Job Responsibilities

• Reviews the projected performance plan to verify the correct number of drivers, routes, and employees are allocated to their area of responsibility
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed.
• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with the service center management team and unionized employees and addressing and resolving requests and situations.
• Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
• Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.
  
  

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Strong communication skills
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred
• High school diploma, GED, or international equivalent
• Bachelor's Degree (or internationally comparable degree) - Preferred