What are the responsibilities and job description for the Administrator, Customer Account Services - TForce Freight position at TForce Freight?
General Summary
JOB DESCRIPTION
The position maintains high integrity of customer accounts, and researching pricing agreements and contracts. This role also collaborates and supports various departments to ensure pricing accounts are aligned properly and the pricing aligns with business objectives.
Essential Functions May Include
Update, complete and review customer accounts to ensure proper alignment of accounts by analyzing bill of lading, quote requests, customer pricing agreements and contracts.
Research and provide root cause analysis to resolve pricing issues on customer accounts
Required Knowledge, Skills And Abilities
Thorough knowledge of LTL industry, NMFC and Rules Tariffs, Bills of Lading as well as company policies and procedures preferred
Proven analytical and problem-solving skills
Ability to use decision making skills to resolve problems in a variety of contexts in a fast-paced environment
Good Communication and interpersonal skills with ability to communicate clearly and effectively with all levels of employees and customers
Multi-tasked oriented and possess good organizational skills
Ability to work independently and as a team member
Basic knowledge of Microsoft Office
Ability to adapt to constant changes in work environment, work assignments, and/or changes in priorities
Represent the company in a professional manner at all times ensuring quality customer experience
JOB DESCRIPTION
The position maintains high integrity of customer accounts, and researching pricing agreements and contracts. This role also collaborates and supports various departments to ensure pricing accounts are aligned properly and the pricing aligns with business objectives.
Essential Functions May Include
Update, complete and review customer accounts to ensure proper alignment of accounts by analyzing bill of lading, quote requests, customer pricing agreements and contracts.
Research and provide root cause analysis to resolve pricing issues on customer accounts
Required Knowledge, Skills And Abilities
Thorough knowledge of LTL industry, NMFC and Rules Tariffs, Bills of Lading as well as company policies and procedures preferred
Proven analytical and problem-solving skills
Ability to use decision making skills to resolve problems in a variety of contexts in a fast-paced environment
Good Communication and interpersonal skills with ability to communicate clearly and effectively with all levels of employees and customers
Multi-tasked oriented and possess good organizational skills
Ability to work independently and as a team member
Basic knowledge of Microsoft Office
Ability to adapt to constant changes in work environment, work assignments, and/or changes in priorities
Represent the company in a professional manner at all times ensuring quality customer experience