Sales Manager, Omaha

About TFL (Tickets For Less)

At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.

With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate over 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Alabama and Omaha, Nebraska.

Reports to Sr. Manager, Sales and Sourcing

Responsibilities & Job Duties (include, but are not limited to):

• Provide direction, leadership and guidance to manage all aspects of ticket sales and inventory acquisition for the Omaha Retail Office
• Prepare and manage an annual Sales and Sourcing business plan and budget 
• Lead by example by delivering best-in-class new business approach, generating revenue via telephone, email, chat, and in-lobby/in-person interactions 
• Develop strategies for inventory acquisition
• Direct and facilitate ticket sourcing and purchases by making offers, processing sales submissions, and other related activities 
• Oversee a team of Customer Service Coordinators
• Manage the progress of the customer service team both individually and collectively, ensuring customer service, sales and revenue goals are achieved 
• Lead regular team meetings and facilitate an open discussion of opportunities related to progressing customer service and increasing ticket revenue 
• Represent Tickets For Less in community and public events supporting regional office as needed
• Continuously identify, recruit, hire and train current and new members within the customer service, sales and sourcing team to build a dynamic and collaborative environment
• Leverage BI Reporting and Analytics Team to identify opportunities, analyze sales trends, optimize pricing, and drive revenue
• Administer efficient, accurate, and timely reporting related to sales activity as well as budget pacing activity 
• As needed, coordinate the needs for managing the office and facility
• Implement CRM strategy, effectively maximizing HubSpot capabilities
• Ensure Customer Service Coordinators and Sales Associates are executing the CRM strategy, recording customer communication and interactions
• Monitor team operations including inbound/outbound customer communication
• Develop a personal client base and outreach to prospective customers
• Use strategic telemarketing, email and face-to-face communications for sales prospecting. Communicating relevant information to convert prospects into buyers
• Share best practices and opportunities for improvement 
• Collaborate with leadership and internal partners to drive sales, department, and company goals
• Regularly measure and adjust sales strategies, providing recommendations for further improvement and development
• Actively provide feedback from existing customers and collaborate with the Customer Service Team to address potential persistent problems and improve the ticket experience for all customers
• Work to identify key community relationships or partnerships that will assist in developing new opportunities. Collaborate with Marketing and Partnership Teams in positioning TFL for success

Minimum Qualifications:

• Bachelor’s degree in business or sports related field preferred  
• Experience with the Secondary Ticket Market is considered a plus
• 3-5 years of professional experience  
• Proficient in mathematics
• Ability to think strategically and execute accurately
• Excellent communication skills, including verbal and written
• Self-motivation, attention to detail and strong organizational skills required
• Must be able to work independently and as part of a team in a group setting  
• Strong ability to multi-task and manage multiple priorities
• Must be available to work under pressure in a fast-paced environment

Benefits:

• Competitive salary 
• Discretionary performance bonuses 
• 401k with company match 
• Unlimited vacation 
• Medical/Dental/Vision insurance 
• Long-term and short-term disability 
• Life insurance 
• Paid parental leave 

Perks:

• $1,000 employee ticket credit 
• Company outings to local live events, including Suite tickets to Kansas City’s premier events. 
• Employee referral program 
• Casual dress code