What are the responsibilities and job description for the IT Support Specialist position at TFL INC?
As an IT Support Specialist you are responsible for supporting company technology systems, troubleshooting hardware and
software issues, and assisting employees with day-to-day technical support. This role works closely with leadership,
store teams, and vendors to ensure technology systems remain operational and efficient.
What You'll Do as a IT Support Specialist:
- Provide technical support for store and corporate team members
- Troubleshoot hardware, software, internet, and network issues
- Assist with setup and maintenance of computers, printers, POS systems, and mobile devices
- Support company email systems, passwords, and user access management
- Coordinate with third-party vendors and service providers
- Assist with system updates, software installations, and equipment maintenance
- Monitor and help maintain company security and data protection practices
- Support onboarding and setup for new employees and locations
- Document technical issues and resolutions
- Travel to store locations as needed for support and installations
What We're Looking For:
- Previous IT support or technical experience preferred
- Basic understanding of networking, hardware, and software troubleshooting
- Strong communication and customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience with Microsoft Office, Google Workspace, and POS systems is a plus
- Strong problem-solving and organizational skills
- Ability to sit, stand, bend, and lift equipment as needed
- Ability to lift up to 50 pounds occasionally
Why Mega Saver?
- Competitive Pay
- Get paid when you need it with Daily Pay
- Flexible Scheduling/ Holiday Bonuses
- Complimentary Coffee & Fountain Drinks
- Employee exclusive rewards
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Personalized Career Growth