What are the responsibilities and job description for the ServiceNow lead developer/administrator (Required Local cand) position at TexcelVision Inc.?
The technical lead/developer will also act as ServiceNow Administrator.
This role is also responsible for the following:
- As a lead developer of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
- ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation certification
- Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines
- Leverage knowledge and experience to deliver end-to-end automated solutions which includes:
- User Provisioning process that integrates with internal and external systems
- Technical implementation of IT Infrastructure Library (ITIL) processes
- Workflow customization
- Ticketing
- Process automation
- Report development
- Dashboard creation
- System configurations
- Experience designing enterprise-scale ServiceNow architecture across ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM, and HRSD.
- Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph Connector architecture.
- Lead executive and stakeholder discussions regarding architecture decisions, risks, scalability, and modernization opportunities.
- Implement DevSecOps, CI/CD, ATF (Automated Test Framework), Source Control, and release governance practices.
- Define enterprise CMDB and CSDM strategy and ensure data quality across supported environments.
- Provide technical leadership for cloud, identity management, security, and enterprise integrations.
- Lead Developer in 5 or more end to end ServiceNow implementation projects
- Expert knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
- Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
- Participate in process flow analysis and process redesign sessions
- Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
- Knowledge of scripting language, including JavaScript
- Experience working with remote teams
- Share best practices and be consultative throughout the technical design and implementation of the project
- Experience establishing ServiceNow governance frameworks, architecture standards, and platform operating models.
- Expert-level JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, and scoped application development.
- Experience implementing ATF, CI/CD pipelines, source control integration, automated deployments, and DevOps processes.
- Enterprise integration architecture experience using REST, SOAP, APIs, Azure Integration Services, and event-driven integrations.
- Experience with Azure, Entra ID (Azure AD), Identity Governance, MFA, SSO, RBAC, and enterprise security integrations.
- Knowledge of platform performance tuning, instance health, scalability, and upgrade management.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: | ||
| Years | Required/Preferred | Experience |
| 8 | Required | Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent |
| 5 | Required | Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices |
| 5 | Required | Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc. |
| 5 | Required | Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies |
| 4 | Required | Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff |
| 8 | Preferred | Industry and project experience with ServiceNow |
| 5 | Preferred | ServiceNow System Administrator and/or and Implementation Specialist certification |
| 5 | Preferred | Technical Documentation including Technical Design, Implementation, and Configuration Plans |
| 5 | Preferred | Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB |
| 3 | Preferred | Technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc. |
III. TERMS OF SERVICE
Services are expected to start 09/30/2026 and are expected to complete by 08/31/2027. Total estimated hours per Candidate shall not exceed 1840 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
Salary : $96