Business Intelligence/Data Analyst (Phoenix AZ)

Position Title: Business Intelligence/Data Analyst

Under limited supervision, performs complex tasks to support the division by performing data analysis, data mining, design, development, testing activities, and execution of AdHoc, Standard, and Customized reports to achieve strategic objectives and goals.

Has working experience in writing and working with SQL (Standard Query Language), Visual Basic, MS Access, Sales Force Marketing Cloud, dimensional and relational database design, and other business intelligence software tools to develop queries and create Journey's to gather appropriate data from multiple systems and create reports in multiple technology applications (Excel, Tableau, Sales Force Marketing Cloud, etc.), write SSIS packages, complete paperwork/documentation to test and move reports into Production and send out electronic messages (email and SMS) via Sales Force Marketing Cloud.

Knowledge and use of UI Path for creating BOTS (Robotic Process Automation - RPA) would be a plus. Serves on projects and/or pilots to develop and/or provide input for requirements, provide technical guidance for design or enhancements to systems/reports, and develop Work Plans, schedule, monitor, etc. to ensure successful and timely completion.

Responsibilities:

Responsibilities include but are not limited to:

• Designing reports requiring analysis, writing of SQL, data mining, and presentation to technical and non-technical audiences in a variety of technical platforms (Tableau, Excel, Power BI, Sales Force Marketing Cloud, UI Path, etc.) Create Journey's in Sales Force Marketing Cloud for sending out ongoing electronic messages (email and SMS.)
• Prioritize business and operational needs
• Extract, import, clean, transform, and validate data
• Writing queries using SQL and MS Access
• Experience with DB2
• Identify, analyze, and interpret trends or patterns in complex data sets
• Create standard and ad-hoc reports including detail, summary, history, snapshots, drill down, and other reports
• Develop report specifications, test plans, prepare test data, execute tests, supporting documentation, and coordinate production implementation
• Establish data connections with various data sources
• Setup report schedule, subscription, access process and procedures, and delivery method
• Present data in lists, tables, charts, graphs, snapshots, crosstab, and other formats
• Tailor the analysis and reporting methods by the type of data as well as to the intended audience
• Review key indicators to locate and correct problems
• Follow up and track remediation of issues
• Write and present Desk-Aids and Workflows for both technical and non-technical audiences.
• Creating RPA BOTs to automate repetitive, rule-based tasks such as data entry and system processing.

Knowledge, Skills & Abilities:

• Knowledge of Service Level Agreement (SLA); laws, rules, security policies, privacy, data confidentiality management.
• Knowledge of Engineering workflow, IT lifecycle and system design, performance tuning, and Business Intelligence tools and features.
• Knowledge of Statistical and business analysis and research and analysis methodologies.
• Knowledge of multiple business intelligence software applications (SQL, SSIS, MS Visual Studio, Tableau, Visual Basic, MS Access, Sales Force Marketing Cloud, UI Path, etc.) and multidimensional and relational database design.
• Knowledge of project management concepts, principles, and practices.
• Skilled in the use of Business Intelligence (SQL, SSIS, Tableau, Visual Basic, MS Access, BI Software, and RPA.)
• Skilled in dimensional and relational database design.
• Skilled in analysis, design review, troubleshooting, implementation, and integration for applications.
• Skilled in keyboarding and use of Microsoft Office programs such as Excel, Word, Access, and PowerPoint and Google for gmail, calendar, chat, sheets, docs, forms, slides, etc.
• Problem and negotiation skills to research and resolve issues.
• Good time management and organizations skills with attention to detail.
• Skilled in effective listening, oral and written communications skills to communicate technical and non-technical concepts to a variety of audiences.
• Ability to write business and functional requirements and diagram business processes, translate into technical solutions and reports, query and view objects, and present them in a meaningful format.
• Ability to work at least 40 hours per week and maintain satisfactory attendance and punctuality standards.
• Ability to work independently and collaboratively and under stress/pressure.
• Ability to analyze data, develop and execute queries and reports, and proficiently manipulate data.
• Ability to adapt to changing needs and priorities quickly while contributing feedback based on rules and regulations.
• Ability to multi-task and make good decisions balancing competing deadlines and priorities.

Required Skills

• Salesforce Marketing Cloud experience
• Has working experience in writing and working with SQL (Standard Query Language)

Preferred Skills

• experience with UI Path