Student Services Program Advisor & Case Manager - CARE

TITLE

CARE Student Services Program Advisor & Case Manager

JOB SUMMARY

The CARE Student Services Program Advisor & Case Manager will provide services to Frontiers students who have experienced foster care to support the goal of improving educational outcomes. This will include leading and maintaining the development and delivery of resources and training, being a connection between high schools, colleges, and other universities, assessing student's educational needs, and collaborating with campus resources regarding needs and resources.

The CARE Student Services Program Advisor & Case Manager performs work in the development, management, coordination, implementation, and supervision of Student Life programs relating to student enrichment, health and support, as well as family friendly, financial literacy programs, advising student organizations and other CARE activities and events. Additionally, these services are designed to enhance students' knowledge, understanding, and skills essential for academic success, personal development, and the exercise of leadership when appropriate. This position will assist and provide case management through effective coordination of care between campus and community resources.

This position coordinates communication efforts and systems, and is responsible for needs analysis, program and service evaluations, and logistical coordination. This position also may require public speaking and education with other departments at TWU, the Denton community, state and national conferences, and state legislative sessions. Work is performed under minimal supervision and performance is based on the effective operation of the administrative function. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: CARE, Associate Director

Supervises: No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

• Plans, coordinates, implements, participates and/or evaluates activities/events for students served by the CARE office.

• Advises students in the Frontiers Program, the foster care student organization.

• Advises other student organizations housed in the CARE office.

• Advises, communicates, and coordinates with Student Life, TWU and off campus partners, about program development, implementation, and evaluation regarding housing/food insecurities. Also has a focus on other vulnerable and nontraditional populations such as student parents, veterans and foster care alumni.

• Provides intervention, coordinates referrals, maintains documentation for students experiencing basic needs insecurities (homelessness, financial distress, or food insecurity and other basic needs support).

• Maintains timely, complete, and accurate records.

• Follows up and tracks referrals to ensure quality of care and effective wrap around services.

• Maintains a database of referral resources and community services in surrounding communities.

• Evaluates current programs and develops new programs when appropriate.

• Research the latest trends regarding student support.

• Consults regularly with various departments on campus regarding services, access, and care.

ADDITIONAL DUTIES

• Serves on various university committees.

• Assists with managing department budgets.

• Assists with coordination of advisory council.

• Performs other duties as requested.

EDUCATION

Master's degree required in higher education administration, counseling, social work, or related field.

EXPERIENCE

Two years' experience required. Previous work in a college or university environment is highly preferred; experience with and commitment to working with diverse clients including individuals from ethnically/racially diverse backgrounds and individuals representing varying sexual orientations and gender identities. Preference given to former foster youth.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

Valid driver's license and certification as an authorized TWU driver in order to drive on

University-related business.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Knowledge of and adherence to existing professional ethical standards.

• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.

• Knowledge of confidentiality requirements and ability to communicate difficult/sensitive information.

• Ability to provide administrative guidance within area of responsibility, providing direct training and supervision as needed.

• Ability to apply budgetary and fiscal planning techniques within financial constraints.

• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

• Ability to integrate resources, policies, and information for the determination of procedures, solutions, and other outcomes.

• Demonstrated ability to plan, organize, and handle multiple projects.

• Ability to plan, implement, evaluate, and report activities.

• Demonstrated excellent communication skills and ability to work as a contributing team member.

• Demonstrated excellent analytical and problem-solving abilities.

• Demonstrated excellent judgement and ability to make difficult decisions in potentially life-threatening situations.

• Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. Work is also performed outdoors, and employee may not be protected from weather conditions.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.