What are the responsibilities and job description for the HSKP HOUSEPERSON position at TEXAS WESTERN MANAGEMENT PARTNERS?
Assists Housekeeping staff with removal of trash and linen from carts and rooms.
Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.
Restocks supplies utilized by housekeeping department to ensure daily operations continue smoothly without interruption.
Ensures the hotels entrance and drive-up areas are always presentable and free from trash, food, etc.
Assists with daily cleanliness and sanitization of all public areas and amenities within the hotel.
Provides guests with local directions in a courteous and accurate manner as requested.
Houseman and Security Duties
Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management