What are the responsibilities and job description for the HOUSEKEEPING SUPERVISOR position at Texas Western Hospitality Group?
Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas.
Distribute keys and work assignments to staff
Complete follow-up on vacant or occupied rooms
Assist in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for the efficient operation of the department; assists with monthly linen and supply inventory.
Ensures the completion of the Housekeepers Report and communicates clean and available rooms to the Guest Services Department.
Document and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
Respond quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
Display a professional image at all times through appearance and dress.
Follow company policies and procedures and is able to effectively communicate them to subordinates.
Conduct training classes regarding safety, security, department procedures, and service guidelines.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.