What are the responsibilities and job description for the HOTEL SECURITY position at Texas Western Hospitality Group?
Our Hotel Security:
Remains knowledgeable of hotel security policies, procedures, rules, and regulations.
Remains knowledgeable of emergency procedures, operation of alarm doors, fire alarms, and key orientation.
Patrols allocated areas of hotel and property as directed and watch for suspicious, irregular, prohibited, or dangerous activities, situations, or persons, as outlined in hotel policy.
Patrol premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
Manages the collection, safeguarding, and redistribution of lost and found items.
Circulates among visitors, patrons, and employees to preserve order and protect property.
Answers alarms and investigates. Investigates disturbances by addressing the violator and the complainant. Takes action to resolve the disturbance in the best interest of the hotel.
Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises.
Warns violators of rules infractions and expels persons who pose danger to the hotels well-being, using force when necessary. Follows-up with warned and expelled persons to ensure their compliance.
Calls police, fire department, or ambulance in cases of a medical emergency, or any dangerous or threatening condition such as fire, presence of unauthorized persons, or non-compliant violators of hotel policy.
Takes initiative to notify or warn guests and hotel staff of dangerous conditions or areas on the hotels property such as fires, floods, construction sites, slippery floors, etc.
Takes the initiative to advise guests or staff of emergency situations or the need to abandon facilities. Follows up with persons in danger to ensure their safety.
Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Adheres to strict confidentiality of all information.
Works as a team with other security officers, staff and departments for the well-being of the hotel and guests.
Maintains logs and/or records of activity during the scheduled shifts.
Inspects and adjusts security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
Knowledge and use of radio procedures, zone orientations, and telephone.
Provides assistance and/or information to guests and others when necessary.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.