GENERAL MANAGER

Texas Western Hospitality is seeking an experienced, talented, driven leader to fill the critical role of General Manager for the Hampton Inn & Suites Arlington.

• Develop short and long-term financial and operational plans for the hotel that support overall company objectives. Prepares the annual hotel budget.
• Monitors hotel performance through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates corrective action.
• Manages all sources of revenue, including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Works with the Director of Sales, if needed, can perform duties of a Sales and Marketing manager, including making marketing calls, attending community business functions, working with travel agents and direct bill accounts, and coordinating sales promotions.
• Orders supplies and equipment as needed and in accordance with company procedures.
• Ensures staff receive proper training for each position, including safety training and standard operating procedures.
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
• Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure bank deposits are made daily, including weekends and holidays.
• Promotes the hotels policies and philosophies to employees and guests through direct and indirect interaction.
• Allocate funds, authorize expenditures, and assist Area Director in budget planning
• Produce monthly financial reports and knows at all times where the hotel stands against budget.
• Plans, implements and manages annual capital improvement projects with prior approval from VP of Operations or EVP of Operations.
• Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Stay in compliance with all established Texas Western Hospitality to maintain functional and effective computer systems and hardware.
• Provide a professional image at all times through appearance and dress.
• Follow company policies and procedures and is able to effectively communicate them to subordinates.
• Ensure hotel is in compliance with all federal, state, and local laws, including OSHA, EEOC, Wage-Hour, and Health laws.
• Available 24/7 with reliable transportation.

Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:

• Opportunities for advancement and career growth
• Warm and supportive work environment
• Competitive Wages
• Medical, Dental and Vision Insurance
• Flex Spending Account
• Voluntary Life Insurance
• Short Term and Long Term Disability
• 401(k) retirement plan with Employer Match
• Paid Time off Programs
• Holiday Pay
• Jury Duty Leave and Bereavement Leave

• Knowledge of the principal competition for each market segment
• Highly motivated team player with strong initiative and desire for achievement 
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Valid Driver's License is required