Deputy Registrar

The Deputy Registrar will promote a service-oriented culture and the ongoing development of services and supports to students that ensure a smooth and seamless transition from initial contact through to commencement, while ensuring appropriate academic rigor.

The Deputy Registrar serves as a senior deputy and principal advisor to the University Registrar and is a self-assured, congenial, and productive member of the Registrar’s Leadership Team.

The incumbent will work directly with the University Registrar to establish the strategic short- and long- term direction that enables the Office of the Student Records and Registration to serve as a key institutional resource, a highly productive and collaborative partner with campus constituencies, and a leader known for innovation and service that places us at the forefront of our profession.

Develops and implements strategic and tactical information technology plan for the Office of Student Records and Registration; work with the Registrar to establish policies, procedures, practices, and security measures to ensure effective and consistent processing and systems support.

Assesses and advises the University Registrar on current information system procedures, practices, and equipment; make recommendations on the system-wide priorities.

Participates in the proposal, development, and implementation of policies and procedures that affect the administration of student and academic data and advises the University Registrar regarding such policies.

Collaborates with university leadership, school administrators, academic departments, and other stakeholder groups to identify and document operational and strategic priorities as they relate to systems and process improvements.

Serves as the primary official responsible for timely and accurate enrollment reporting, including to NSC and NSLDS.

Implements a governance process for evaluating and prioritizing issues and work requests.

Trains the teams that use the student information system, key business applications and system integrations, and data management, reporting, and governance.

Monitors performance of team members for effectiveness, compliance, accuracy, and completion.

Coaches, mentors, and provides feedback to staff members to enhance their performance and confidence.

Directs the development, integration, and maintenance of systems (hardware and software) to meet the operational needs of the University and the Office of Student Records and Registration.

Establishes consistent practices across teams for managing issues, upgrades, user access, tools and enhancements, and ongoing change.

In conjunction with the Registrar:

Ensures that systems and processes are in place to grow and support historical records, annual course calendars, relevant reporting, and overall operation of the office of the Registrar to meet stakeholder requirements, including the integrity of student records and data stewardship.

Ensures procedural and systemic barriers for students and faculty are eliminated or reduced.

Participates in the production of the University Catalog.

Assists with degree audit programming.

Develops, improves, and implements policies, calendar regulations, and procedures that support the University Registrar’s vision.

Assists the Registrar in the development and sustainability of the annual budget.

Ensures the office is represented on internal and external bodies and initiatives.

Develops positive and effective relationships with external stakeholders.

Creates metrics and accountabilities to ensure safeguards are in place to monitor performance and the achievement of the Office to achieve University goals.

Serves as Acting Registrar when required.

Bachelor’s Degree (Master’s Degree Preferred)

The successful candidate will possess a bachelor’s degree (master’s degree preferred) in a relevant discipline with 7-10 years of progressively responsible experience in a post-secondary environment and prior experience in a registrar’s office in a college/university OR an equivalent combination of education, training, and experience.

Experience ensuring compliance with federal and institutional requirements related to student records, reporting, and regulatory standards, including maintaining data accuracy and resolving discrepancies.

Relevant experience must include a minimum of 5 years’ experience leading, supervising, coaching staff with experience in project management and business process assessment.

The candidate must demonstrate a solid understanding of the University mission, vision, goals, and its constituents with an in-depth knowledge of United States postsecondary processes.

The candidate must also have a significant knowledge base of information technology for progressive technical approaches for improved service and efficiencies.

The candidate must have advanced problem-solving abilities with a focus on delivering exceptional service. These approaches must be integrated into the ability to motivate, direct, and lead a team through delegating, mentoring, empowering, and investing in the development of the Office of Student Records and Registration team and providing a leadership within the University environment of multiple stakeholders.

Excellent persuasive communication and presentation skills, interpersonal and negotiation skills, and strong analytical ability are essential. Initiative and follow-through are vital to this role and must be able to organize competing priorities.

A Project Management Certificate, LEAN certification, or related business process analysis training are considered assets.

Human resources management is also beneficial.

In-depth knowledge of, and experience with, Student Information System modules, including security, reporting, and query-writing is strongly preferred.

Knowledge of the following:

Colleague Student Information System

Catalog software

NSC/NSLDS (Enrollment Reporting and Verifications)

NSC/Parchment (Transcript Fulfillment)

Microsoft Office 365 (Office Suite, Teams, OneDrive/Sharepoint, and Power BI)

Flexibility, planning and coordination, problem solving and judgment, leadership and motivation, teamwork and collaboration, accountability, attention to detail, relationship building, strategic focus, organizational awareness, and results and service orientation.