Operations Manager

Job Description:
Duties/Responsibilities:
Manage budget, including expenses for staffing, maintenance, equipment, and supplies. Monitor financial performance and identify opportunities for cost savings.

Monitor operations, ensuring workload is completed by customer expectations efficiently, safely, and compliant with all applicable regulations

• Monitor key performance indicators (KPIs) related to terminal operations, such as on-time performance, customer satisfaction, and revenue generation. Implement strategies to improve performance and achieve operational goals.

• Coordinate with the?maintenance department to keep owned/leased trucks and trailers maintained, safe, and operating per federal, state, and local law while managing associated costs

Coordinate maintenance and repair activities to ensure that the terminal facilities and equipment are well-maintained and operational. Schedule routine maintenance tasks and respond promptly to maintenance issues.

• Ensure high levels of customer satisfaction by delivering exceptional service to all internal and external customers. Address concerns, complaints, and inquiries promptly and professionally.

• Planning, organizing, and managing direct reports to ensure work is complete and consistent with the company's standards.

• Promoting safe work activities by conducting safety audits and attending company safety meetings

• Lead and manage direct reports, including hiring, training, scheduling, and performance management. Ensure that employees adhere to company policies and procedures.

• Identify potential risks and develop strategies to mitigate them. This may include implementing safety procedures, ensuring compliance with regulations, and managing insurance policies.

• Foster open communication channels within the organization. Coordinate with different departments to ensure smooth workflow and resolve any issues.

• Leveraging technology software and systems to streamline operations, recruiting, and improve overall efficiency.
• Managing relationships with staff, customers, and internal teams to ensure smooth operations and cost-effectiveness.

Job Requirements:
Skills and Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field, plus five years of prior management experience in operational roles or an equivalent combination of education and experience.

• Thorough understanding of transportation operations, including logistics, scheduling, safety regulations, and customer service principles.

• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve goals. Effective communication and interpersonal skills are essential.

Knowledge of tractor trucks and trailers

• Familiarity with relevant regulations, codes, and safety standards

• Budgeting and financial management skills

• Excellent problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.

• Working knowledge of DOT information, programs, policies, and procedures preferred

• Good organizational skills and attention to detail

• Ability to adapt to changing circumstances and priorities in a fast-paced environment.

• Excellent written and verbal communication skills

Excellent time management skills

• Proficient in Microsoft Office Suite or similar software

Physical Requirements:

• Work is performed while sitting at a desk and working on a computer for prolonged periods of time.

• Requires the ability to communicate effectively using speech, vision, and hearing

• Requires the use of hands for simple grasping and fine manipulations

• Must be able to lift up to 40 pounds at a time

• Normal office environment and maintenance shop environment

• Requires standing, sitting, walking, kneeling, twisting, climbing stairs and ladders, and entering shop floor equipment to access, inspect, or oversee shop work

• Occasionally, it requires wearing personal protective safety equipment (safety glasses, hard hat, appropriate footwear, ear plugs, gloves, etc.).

• May be required to work around rotating and energized equipment, hazardous materials, and chemicals

• Requires regular travel within and beyond typical service areas.

General Description of Benefits: DOT Experience Required Bi-Annual Bonus Potential