What are the responsibilities and job description for the Library Associate - TTU - Access Services Primary Desk position at Texas Tech University?
Library Associate - TTU - Access Services Primary Desk
Lubbock
30901BR
Library
Position Description
This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.
Major/Essential Functions
Required Qualifications
Bachelors' degree in related field and one year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.
Preferred Qualifications
To apply, visit workattexastech.com
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
jeid-9f58afe2a9e736429a809997a279c601
Lubbock
30901BR
Library
Position Description
This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.
Major/Essential Functions
- Works at service desks following an hourly rotation schedule; Answers and triages incoming phone calls to main library number; Serves as an escalation point to Non-Primary Desk staff for customer service questions.
- Assists patrons with reservation of Group Study Rooms; issues TexShare cards, community eRaider, borrowers cards, and guest WiFi to patrons.
- Serve as escalation point to Non-Primary Desk staff for customer service question and refers patrons to relevant subject librarians.
- Participates in writing and updating Access Services procedures and documentation; Completes assigned projects within stacks management at the main library and remote storage facilities.
- Submits End of Shift and End of Day reports and completes Incident Reports as needed; Submits tickets through Fusion (LTMS) and Building Maintenance Services.
- Provides supplemental training for Student Assistants after initial training by SA supervisor; Monitors student assistants day-to-day activities including monitoring student assistant schedules and notifies SA supervisor of deviations.
- Maintains the inventory of reserve items at the service desk, gathers and enters statistical information of transactions outside of ALMA, and processes intake of Lost & Found items.
- Performs frequent security rounds to ensure the safety of patrons and building staff.
- May open and close building as needed.
- Effective interpersonal and problem-solving skills.
- Strong written and verbal communication skills.
- Flexibility in work assignments.
- Strong attention to detail and accuracy.
- Strong keyboard skills.
- Excellent customer service skills.
Required Qualifications
Bachelors' degree in related field and one year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.
Preferred Qualifications
- Previous academic library experience.
- Previous supervisory experience.
- Knowledge of Microsoft Software.
- Ability to think independently.
- Knowledge of Integrated Library Systems.
- Experience with scheduling software.
To apply, visit workattexastech.com
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
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