What are the responsibilities and job description for the Workforce Operations Specialist-WTCE position at Texas Southmost College?
Job Summary
The Workforce Operations Specialist is responsible for providing front-line operational support for Workforce Training and Continuing Education (WTCE) programs. This position supports daily operations at the International Technology, Education, and Commerce Center (ITECC) by delivering customer service to prospective and enrolled students, assisting with student records and compliance requirements processing payments, and supporting student outcome tracking efforts. The position ensures efficient front office operations while supporting enrollment, documentation tracking, and program completion processes.
Essential Duties and Responsibilities
- Provides exceptional customer service to students, partners, and the community through walk-ins, phone calls, and email communication, ensuring timely and accurate responses.
- Serves as primary front counter support for WTCE operations at ITECC, assisting applicants and enrolled students with program information, next steps, and general inquiries.
- Assists with the student onboarding process by guiding applicants through documentation requirements, program expectations, and enrollment procedures.
- Supports recruitment and enrollment efforts by assisting with information sessions, campus tours, and follow-up with prospective students.
- Maintains and organizes student records for WTCE programs, with a focus on compliance-heavy training programs such as Allied Health and Law Enforcement.
- Tracks and verifies required student documentation including, but not limited to, immunizations, CPR certification, background checks, and drug screenings to ensure eligibility for clinical or externship placement.
- Coordinates with program managers, instructors, and external partners to ensure students meet all compliance requirements prior to placement.
- Identifies incomplete or missing documentation and proactively communicates with students to resolve issues in a timely manner.
- Assists with data entry and maintenance of student records in institutional systems to ensure accuracy and completeness.
- Assists with tracking and maintaining student outcome data including industry-recognized certifications, credential attainment, employment outcomes, and continuing education outcomes for WTCE programs.
- Conducts follow-up communication with students and employers to collect and document employment and certification outcomes in accordance with institutional, grant, and state reporting requirements.
- Maintains accurate records and tracking logs related to student completions, certifications, licensure, and job placement outcomes to support institutional reporting, audits, and workforce performance metrics.
- Processes student payments and serves as point of contact for payment-related inquiries at ITECC, ensuring proper handling of transactions in accordance with college policies and procedures.
- Provides guidance to students regarding payment options, deadlines, and referrals to appropriate departments as needed.
- Supports coordination of program activities, events, and student engagement efforts as assigned.
- Assists with preparation of reports, tracking logs, and documentation related to enrollment, compliance, and program operations.
- Ensures compliance with all applicable laws, policies, and procedures.
- Completes all required training and professional development sessions sponsored through Texas Southmost College (TSC).
- Supports the values of the College: community, excellence, integrity, service, innovation, and accountability.
- Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
- Completes duties and responsibilities in compliance with college standards, policies and guidelines.
- Promotes positive morale and teamwork within the functional unit and provides exceptional customer service to students, faculty and the community.
- Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
- Supports the values and institutional goals as defined in the College’s Strategic Plan.
- Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College.
- Working hours may include evenings, holidays or weekends depending on program schedules, deadlines, and special events.
- Performs other duties as assigned.
Required Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A strong commitment to the mission of Texas Southmost College.
- Demonstrated excellent communication, interpersonal and leadership skills; ability to work independently with little direction.
- Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
- Ability to work independently according to established schedules and to complete assignments and projects, as per defined timelines.
- Skills in working effectively in a team environment with a customer service focus.
- Ability to establish and maintain positive and effective working relationships with students, College employees and the public.
- Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and other groups.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to perform and excel in a high-tech all-digital environment.
- Excellent customer service skills and interpersonal skills.
- Ability to handle sensitive and extensive confidential data.
- Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization.
- Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
Required Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.
- Associates Degree from an accredited college or university, OR in lieu of a degree, two (2) years of related work experience in sales, customer service, event coordinating, case management or related field.
- Excellent customer service and interpersonal skills.
- Demonstrated experience in handling and prioritizing multiple job assignments simultaneously.
- Proficiency with word processing, spreadsheet and presentation software’s.
- Strong organizational skills.
- Bilingual in English-Spanish.
Preferred Education and Experience
- Bachelor’s degree from an accredited college or university.
- Experience with Colleague ERP system.
- Experience as a cashier.
Certificates and Licensures
- None required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
Disclaimer:
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Are you able to perform these essential job functions with or without reasonable accommodation?
Yes
With Accommodations
Texas Southmost College does not discriminate on the basis of race, color, sex, national origin, religion, gender, disability, age or military status in its programs and activities and provides equal access to services and other programs at the college.
Disclaimer:
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Are you able to perform these essential job functions with or without reasonable accommodation?
Yes
With Accommodations
Texas Southmost College does not discriminate on the basis of race, color, sex, national origin, religion, gender, disability, age or military status in its programs and activities and provides equal access to services and other programs at the college.
Posting Detail Information
Posting Number
2026131TSC
Open Date
08/21/2026
Close Date
Open Until Filled
Yes
Special Instructions Summary
Transcripts (unofficial) are required to be attached to applications for all positions with an educational requirement (Faculty/Staff/Administrative).
Your application is not considered complete until all required documents have been attached.
Attachments must be in PDF or Microsoft Word format and must be no larger than 2 MB.
You will not be able to attach documents after your application has been submitted.
Please Note: Official transcripts are only required if recommended for hire. Please Note: Official transcripts are only required if recommended for hire.
Official transcripts shall be sent directly from the issuing institution to the College District’s Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is:
Texas Southmost College
Office of Human Resources
80 Fort Brown, Tandy 105
Brownsville, Texas 78520
For eTranscripts please use email address: employee.records@tsc.edu
The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit: www.naces.org.
Your application is not considered complete until all required documents have been attached.
Attachments must be in PDF or Microsoft Word format and must be no larger than 2 MB.
You will not be able to attach documents after your application has been submitted.
Please Note: Official transcripts are only required if recommended for hire. Please Note: Official transcripts are only required if recommended for hire.
Official transcripts shall be sent directly from the issuing institution to the College District’s Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is:
Texas Southmost College
Office of Human Resources
80 Fort Brown, Tandy 105
Brownsville, Texas 78520
For eTranscripts please use email address: employee.records@tsc.edu
The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit: www.naces.org.
Salary : $42,716 - $59,615