Branch Manager

Position Summary

The Branch Manager is responsible for the overall leadership, performance, and operational integrity of the branch. This includes operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank’s objectives. This role drives deposit growth, loan production, client experience, and team development while ensuring compliance with all regulatory and bank policies. The Branch Manager owns branch profitability and serves as a market-facing leader in the community.

Principal Duties and Responsibilities

1. Drive deposit growth across consumer, small business, and commercial client segments.
2. Manage the day-to-day banking center operations to ensure operational excellence.
3. Directly supervise all banking center operations and lobby personnel.
4. Maintain working knowledge of all the Bank’s products, services and service charges.
5. Develop and execute a local market growth plan
6. Build centers of influence (COIs): CPAs, attorneys, real estate professionals
7. Lead outbound calling efforts and pipeline management
8. Partner with Treasury, Commercial, and Wealth teams to deepen relationships
9. Optimize staffing and expense management
10. Deliver against branch scorecard metrics
11. Instill an effective sales and service culture.
12. Build a strong culture of accountability and recognition
13. Ensure a high-quality, consistent client experience
14. Resolve escalated client issues promptly and effectively
15. Maintain strong presence in the lobby and community
16. Maintain strong internal controls, audit readiness, and fraud prevention
17. Responsible for quality control verification of all new account maintenance and lobby services performed at the banking center. This is including but not limited to opening & closing accounts, online banking, business online banking, IRAs, Card Valet, debit cards, wires, and Client Central.
18. Ensure adherence to BSA/AML requirements
19. Act as the face of the Bank in the local market
20. Participate in community and business events

Performance Metrics

• Net new deposits
• New households and accounts
• Cost of funds
• Fee income growth
• Cross-sell ratio (products per household)
• Pipeline activity and conversion rates
• Client retention and satisfaction
• Audit results
• Compliance adherence
• Losses / exceptions

Other Responsibilities

• Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures.
• Provide strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects.
• Carry out management responsibilities in accordance with the Bank’s policies and applicable laws and regulations. Responsibilities may include:
• Interviewing, hiring, and training employees.
• Planning, goal setting, assigning and directing work toward individual accountability based on the bank’s strategic objectives.
• Appraising, rewarding and disciplining individual employees in a performance-driven environment.
• Addressing complaints and resolving problems of customers and employees.
• Ensure that all branch personnel are trained in all Bank products and services.
• Ensure timekeeping system is current with updated schedules as well as communicating schedules to lobby personnel and officers in a timely manner.
• Responsible for controlling or eliminating overtime expenses within the branch.
• Provide ongoing guidance and support to lobby personnel for the development of the Bank’s overall mission of recruiting customers, building relationships, and retaining customers.
• Conduct regular staff meetings to communicate compliance with all Bank policy and procedures and communicate any updates to lobby personnel, as necessary.
• Conduct 90-day evaluations for new lobby personnel as well as annual performance evaluations for existing lobby personnel within an appropriate timeframe.
• Monitor lobby personnel performance. When appropriate, conduct coaching for improved performance and engage in disciplinary action steps with Human Resources, when necessary.
• Comply with federal and state regulations as well as all established Bank policies and procedures.
• Other duties as assigned.

Qualifications, Education and Experience Requirements

• Bachelor’s degree in business or equivalent work experience.
• 7 years of banking experience
• 3 years in a leadership role
• Strong knowledge of Retail banking and Small Business banking
• Demonstrated success in sales and team leadership
• Experience with treasury services and commercial client relationships
• Sales management and coaching experience
• Business development and networking experience
• Excellent communication, analysis, observation and decision-making skills.
• Ability to rapidly determine key priorities, clearly communicate priorities, and ensure resources are properly aligned.
• Ability to work in high-pressure situations and a stressful atmosphere while remaining composed.
• Experience in a community bank ($1B–$10B range), preferred
• Bilingual in English and Spanish, preferred.
• Must be able to be physically present in the Bank to perform job duties.
• Texas Regional Bank is an Equal Opportunity Employer.