What are the responsibilities and job description for the Facilities Maintenance Technician Supervisor position at Texas Petroleum Group?
Company Overview:
Welcome to Timewise! Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Timewise family!
Position Purpose:
The Facilities Maintenance Supervisor will oversee daily facilities maintenance operations across all Shell Mobility and Convenience Operations in New Mexico providing field leadership to internal technicians and external service providers. This role blends trade expertise, safety leadership, and operational execution, ensuring facilities assets are maintained safely, reliably, and cost-effectively. You will lead by example, supporting complex repairs, enforcing HSSE and service level agreement compliance, mentoring technicians, and partnering with Facilities Maintenance management to improve safety, uptime, quality, and customer experience.
Responsibilities:
- Support daily maintenance activities of internal facilities technicians and external contractors across NMCO locations.
- Ensure all work complies with HSSE standards, SLAs, OEM requirements, and applicable codes (electrical, HVAC, plumbing, refrigeration, fire/life safety, etc.).
- Provide hands-on technical support for complex or high-priority facilities repairs when required.
- Perform routine and non-routine inspections to proactively identify facility risks, equipment degradation, and improvement opportunities.
- Support the Facilities Maintenance Manager with internal and external contractor performance evaluations, safety audits, and quality inspections.
- Review work orders, assist with remote and on-site diagnostics, troubleshooting, and escalation of recurring issues.
- Ensure accurate documentation of inspections, work performed, and asset condition within the CMMS (EcoTrak).
- Support development and implementation of preventive maintenance and continuous improvement of PM programs.
- Mentor and train technicians, reinforcing safe work practices, quality workmanship, and professionalism.
- Assist with identifying CAPEX project opportunities and equipment upgrades, supporting scope accuracy, cost control, and operational readiness.
- Maintain strong collaboration with Operations, HSSE, Procurement, and external vendors to ensure aligned execution.
Physical and Skill Requirements:
- Strong multi-trade technical aptitude across facility systems (HVAC, electrical, plumbing, refrigeration, pest control, building, landscaping, painting, powerwashing).
- Ability to diagnose and resolve complex equipment and building issues in the field.
- Proven capability to lead by example in fast-paced, operational environments.
- Strong communication, coaching, and interpersonal skills.
- Detail-oriented with sound organizational and documentation practices.
- Full-time role with a minimum 40-hour work week.
- Field-based position requiring travel between locations.
- Availability for after-hours support, emergency response, and occasional weekend work.
Experience and Education
- High school diploma or equivalent required; technical certifications or trade licenses preferred.
- Minimum 5 years of facilities maintenance experience, with lead technician or supervisory responsibility.
- Working knowledge of HVAC, Electrical, Plumbing, Landscaping, Roofing, or Commercial Refrigeration.
- Experience overseeing contractors and field-based maintenance teams.
- Familiarity with CMMS, mobile work order platforms, and Microsoft Office tools (Excel, Outlook, Teams).
Training Requirements
- Completion of required HSSE, safety, and hazard awareness training.
- Ongoing participation in technical and leadership development programs.
- Trade certifications or manufacturer training as required based on asset mix.
Supervision
- Reports directly to the Facilities Maintenance Manager.
- Provides field oversight, technical guidance, and day-to-day leadership to facilities maintenance technicians and contractors.