What are the responsibilities and job description for the TPWD - Systems Administrator III (Systems Administrator) position at Texas Parks and Wildlife Department?
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00057394
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
TPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.EXCELLENT BENEFITS:Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.PLEASE NOTE:All applications must contain complete job histories in the WORK HISTORY SECTION to includeand#183; Job Titleand#183; Dates of employment (month/year)and#183; Name of Employer, Name of Supervisor Description of duties performedand#183; Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.and#183; Omission of data can be the basis for disqualification; you may state and#8216;unknownand#8217; for any incomplete fields.and#183; College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.and#183; Applications with and#8220;See attached" or "See resume" will not be accepted in lieu of a completed application.and#183; Resumes are encouraged as attachments but will not be used to determine eligibilityand#183; Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.MILITARY OCCUPATIONAL SPECIALTY CODES:Job ClassificationServiceMilitary SpecialtySystems Administrator I-VIArmy17C, 25B, 25D, 25N, 255A, 255N, 255S, 255Z, 26A, 26B, 26ZSystems Administrator I-VINavyCT, CTM, CTN, CTT, IT, ITS, 181X, 182X, 681X, 682X, 781X, 782XSystems Administrator I-VICoast GuardIT, CYB10, CYB11, ISMSystems Administrator I-VIMarine Corps0671, 0679, 2651, 5974, 6049, 6694, 0605, 0670, 8858Systems Administrator I-VIAir Force1B4X1, 1D7X1, 3D0X2, 3D0X3, 3D1X1, 3D1X2, 17C0, 17DX, 17SXSystems Administrator I-VISpace Force514A, 5C0X1D, 5C0X1N, 5C0X1S, 17S*More information on military occupational specialty codes can be found below:https://www.onetonline.org/crosswalk/MOC/https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdfMILITARY EMPLOYMENT PREFERENCE:If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.Required forms that will need to be attached with application for Military Employment Preference:and#183; Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).and#183; Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate document tion.and#183; Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.and#183; Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.and#183; Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.Documentation must be attached to the application before military preference can be granted.HIRING CONTACT: Venu Nerametla, (512) 389-4787PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, Texas 78744GENERAL DESCRIPTION:Under the direction of the Information Technology Manager, this position performs complex (journey-level) systems administration work. This position is responsible for the mid-level Systems Administrator having knowledge on Windows Server environments and working knowledge of ServiceNow tool for tickets and documenting processes with clarity. Skilled in Windows Administrator role to manage, configure windows servers, and support the ServiceNow platform. Responsible for ensuring system stability, optimizing workflows, supporting end users, and collaborating with stakeholders to improve IT service management processes. The role also involves providing reliable end user support for Microsoft services including Outlook, Teams, and SharePoint. Assists in the preparation of recommendations, project plans, procedural and other technical documents for management. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Qualifications: MINIMUM QUALIFICATIONS:Education:Sixty semester hours from an accredited college or university.Experience:Two yearsand#8217; full-time experience as Windows Server Administrator or ServiceNow Administrator.Licensure:Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.ACCEPTABLE SUBSTITUTIONS:Education:One additional year of the required full-time experience may substitute for 30 semester hours of the required education, with a maximum substitution of 60 semester hours.PREFERRED QUALIFICATIONS:Education:Graduation from an accredited college or university with a bachelorand#8217;s degree in a Technology related field.Experience:Two yearsand#8217; experience in Microsoft apps and/or ServiceNow Administrator.KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of Windows server upgrade best Practices.Knowledge of the ServiceNow platform to work on tickets.Knowledge of ITSM modules (Incident, Problem, Change, Request, Service Catalog)Knowledge of CMDB (Configuration Management Database) and data relationships.Knowledge of update sets, application scopes, and instance management.Knowledge of M365 Cloud services.Knowledge of Microsoft apps like Power apps, Power Automate.Skill in using MS Word, Excel and Outlook.Skill in effective verbal and written communication.Skill in User, group, and role management (ACLs, access control).Skill in Instance configuration and system properties.Skill in Form design, list layouts, and UI customization.Skill in Service Catalog creation (catalog items, record producers, variables).Skill in SLA configuration and management.Skill in Knowledge base management.Skill in Scheduled jobs and data imports (Import Sets, Transform Maps).Skill in providing quality customer service in a courteous and professional manner.Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.Ability to recognize, analyze and resolve complex technical issues and mitigate risk.Ability to make sound and timely decisions.Ability to communicate complex technical issues to audiences with a variety of levels of technical knowledg
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
TPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.EXCELLENT BENEFITS:Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.PLEASE NOTE:All applications must contain complete job histories in the WORK HISTORY SECTION to includeand#183; Job Titleand#183; Dates of employment (month/year)and#183; Name of Employer, Name of Supervisor Description of duties performedand#183; Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.and#183; Omission of data can be the basis for disqualification; you may state and#8216;unknownand#8217; for any incomplete fields.and#183; College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.and#183; Applications with and#8220;See attached" or "See resume" will not be accepted in lieu of a completed application.and#183; Resumes are encouraged as attachments but will not be used to determine eligibilityand#183; Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.MILITARY OCCUPATIONAL SPECIALTY CODES:Job ClassificationServiceMilitary SpecialtySystems Administrator I-VIArmy17C, 25B, 25D, 25N, 255A, 255N, 255S, 255Z, 26A, 26B, 26ZSystems Administrator I-VINavyCT, CTM, CTN, CTT, IT, ITS, 181X, 182X, 681X, 682X, 781X, 782XSystems Administrator I-VICoast GuardIT, CYB10, CYB11, ISMSystems Administrator I-VIMarine Corps0671, 0679, 2651, 5974, 6049, 6694, 0605, 0670, 8858Systems Administrator I-VIAir Force1B4X1, 1D7X1, 3D0X2, 3D0X3, 3D1X1, 3D1X2, 17C0, 17DX, 17SXSystems Administrator I-VISpace Force514A, 5C0X1D, 5C0X1N, 5C0X1S, 17S*More information on military occupational specialty codes can be found below:https://www.onetonline.org/crosswalk/MOC/https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdfMILITARY EMPLOYMENT PREFERENCE:If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.Required forms that will need to be attached with application for Military Employment Preference:and#183; Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).and#183; Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate document tion.and#183; Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.and#183; Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.and#183; Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.Documentation must be attached to the application before military preference can be granted.HIRING CONTACT: Venu Nerametla, (512) 389-4787PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, Texas 78744GENERAL DESCRIPTION:Under the direction of the Information Technology Manager, this position performs complex (journey-level) systems administration work. This position is responsible for the mid-level Systems Administrator having knowledge on Windows Server environments and working knowledge of ServiceNow tool for tickets and documenting processes with clarity. Skilled in Windows Administrator role to manage, configure windows servers, and support the ServiceNow platform. Responsible for ensuring system stability, optimizing workflows, supporting end users, and collaborating with stakeholders to improve IT service management processes. The role also involves providing reliable end user support for Microsoft services including Outlook, Teams, and SharePoint. Assists in the preparation of recommendations, project plans, procedural and other technical documents for management. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Qualifications: MINIMUM QUALIFICATIONS:Education:Sixty semester hours from an accredited college or university.Experience:Two yearsand#8217; full-time experience as Windows Server Administrator or ServiceNow Administrator.Licensure:Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.ACCEPTABLE SUBSTITUTIONS:Education:One additional year of the required full-time experience may substitute for 30 semester hours of the required education, with a maximum substitution of 60 semester hours.PREFERRED QUALIFICATIONS:Education:Graduation from an accredited college or university with a bachelorand#8217;s degree in a Technology related field.Experience:Two yearsand#8217; experience in Microsoft apps and/or ServiceNow Administrator.KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of Windows server upgrade best Practices.Knowledge of the ServiceNow platform to work on tickets.Knowledge of ITSM modules (Incident, Problem, Change, Request, Service Catalog)Knowledge of CMDB (Configuration Management Database) and data relationships.Knowledge of update sets, application scopes, and instance management.Knowledge of M365 Cloud services.Knowledge of Microsoft apps like Power apps, Power Automate.Skill in using MS Word, Excel and Outlook.Skill in effective verbal and written communication.Skill in User, group, and role management (ACLs, access control).Skill in Instance configuration and system properties.Skill in Form design, list layouts, and UI customization.Skill in Service Catalog creation (catalog items, record producers, variables).Skill in SLA configuration and management.Skill in Knowledge base management.Skill in Scheduled jobs and data imports (Import Sets, Transform Maps).Skill in providing quality customer service in a courteous and professional manner.Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.Ability to recognize, analyze and resolve complex technical issues and mitigate risk.Ability to make sound and timely decisions.Ability to communicate complex technical issues to audiences with a variety of levels of technical knowledg