What are the responsibilities and job description for the Front Office position at Texas Pain Clinic LLC?
Receptionist
- Answer telephone. Give information about the practice within the limits of practice policy. Route clinical questions and emergency calls to the clinical staff or physician according to established policy.
- Registration of new patients, including giving directions to new patients, verifying compatible insurance plans, verifying appropriate referrals authorization and indicating appropriate co-payment.
- Distribute the mail, incoming faxes and emails.
- Prepare and send outgoing mail, faxes and emails.
- Obtain patient registration sheet for all patients. Review these for completeness and request any missing information. Verify information as necessary, including insurance cards and driver’s license.
- Verify address, telephone number, insurance status and any other desired information with repeat patients for currency, updating patient record as necessary.
- Collect and enter patient payments and post payment into patient accounting system.
- Scan and attach forms, labs and x-ray reports to electronic medical records.
- Check out departing patients.
- Perform other duties as assigned.
Job Qualifications
- Education: High school diploma or equivalent
- Experience: Some previous work-related experience. Experience with insurance verification required.
Skills
Excellent verbal and written communication
Service orientation
Critical thinking
Active listening