Family Services Educator

Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57 federally designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a life-saving organ transplant. Recognized as a Top Employer, TOSA has staff members in Austin, San Antonio, and McAllen.

JOB SUMMARY: Leads and directs functions surrounding activities and responsibilities of family services’ staff development. Responsible for ensuring family services staff development needs are met through coaching and mentoring so their performance routinely meets or exceeds TOSA performance standards. Responsible to collaborate with family services’ leadership and quality services to create, develop and implement training as part of initiating new policies and processes which are current and evidence-based. Ensures comprehensive and effective orientation, ongoing knowledge, skills development, and competency for family services staff.  Responsible for developing and implementing written, instructor-led, online, and experiential-based training programs. Responsible for accurate and effective documentation of training and staff development. Collaborates with family services’ leadership and quality services to target areas for professional development which support and foster staff knowledge, skill development, and competency achievement. Ensures all practices related to training and training documentation meet or exceeds standards for all regulatory agencies and reflect TOSA’s Core Competencies. Assists Director of Corporate Education in planning operations including budget and strategic planning for the education department.

This position may be required, on occasion, to travel by company, commercial, or personal automobile and light or commercial aircraft to accomplish the job responsibilities.  The incumbent will have access to confidential material and needs to use discretion with this information and strictly adhere to Texas Organ Sharing Alliance confidentiality policy.  

WORK SCHEDULE: The Family Services Educator position is a full-time position.  Normal office hours are 8 a.m. to 5 p.m., Monday through Friday.  The employee may occasionally have to work evenings or weekends, as needed.

ESSENTIAL FUNCTIONS AND DUTIES:

• Collaborates with Director of Corporate Education and Family Services’ leadership to develop and maintain dynamic training and professional development programs focused on ensuring learner competency specific to staff roles.
• Collaborates with the quality department to incorporate training and adjust training process to minimize margin of error as identified from performance improvement projects
• Supports professional development and set competencies by designing and collaborating on initiatives/programs.
• Champions and develops training related to the Dual Advocacy Model
• Collaborates with the Director of Corporate Education to maintain training modules TOSA’s LMS to provide standardized and centralized training and professional development materials
• Collaborates with preceptors to design written, eLearning, blended, and instructor-led curricula
• Designs and uses tools and processes to assess skill, knowledge, and learning transfer related to core competencies
• Develops and implements a structured orientation process in collaboration with departmental leaders
• Assists in identification and training of preceptors
• Mentors new preceptors, facilitators, and trainers
• Oversees and coordinates on-going continuing education for all family services staff to ensure up-to-date and consistent training and assessment practices
• Maintains training and education calendars that outline training plans for family services staff
• Represents TOSA, including giving presentations and authoring case study/abstract submissions at meetings as needed
• Pursues membership in professional organizations, specifically NATCO and AOPO
• Participates in departmental strategic planning process as needed
• Ensures family services training & education program complies with governing and accrediting bodies

REQUIREMENTS:

1. Minimum 5 years’ experience in a related field
2. Baccalaureate preferred
3. OPO experience preferred.
4. Proficient in Microsoft Office Suite
5. Experience with QPulse and LMS preferred
6. Functional skills related to teaching, data, technical, analytical, problem solving, organizational, communication, and customer service skills.
7. Ability to function effectively with minimum supervision.
8. Ability to function effectively in a team.
9. Physical requirements also include the ability to lift at least 50 lbs.