What are the responsibilities and job description for the Hybrid Remote Practice Manager - New Patient Coordination Team - Houston, Tx position at Texas Oncology?
Overview
The US Oncology Network is looking for a Hybrid Remote Practice Manager to oversee our New Patient Coordinator (NPC) Team at Texas Oncology! This position will support Gulf Coast Region - Houston, Texas and the surrounding areas. Typical work week is Monday through Friday, 8:30am to 5:00pm with no on-call, weekends or major holidays. The will be travel, up to 50%.
As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600 providers in 300 sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.
The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
Join a Team That Invests in Your Future
At Texas Oncology, we recognize the long-term impact of our people and are committed to rewarding performance and potential. That’s why select roles may be eligible to participate in our Long-Term Incentive Plan (LTIP): an incentive program designed to attract, retain, and reward top talent.
What is the Long-Term Incentive Plan (LTIP)?
Long-Term Incentive Plan (LTIP): is an incentive program that typically vests over a three-year period and is tied to both individual performance and the operational success of Texas Oncology. Awards are discretionary and based on your position, performance, and potential for future career growth at Texas Oncology. Awards are reviewed and approved during the annual compensation review. LTIP awards are subject to your continued employment through the award payment date, and are governed by the written terms and conditions of the LTIP document.
What does the Practice Manager - New Patient Coordination do?
Provides operational and people leadership for New Patient Coordinators (NPCs) across the Gulf Coast Region. This role is responsible for ensuring a high-quality, consistent new patient intake experience, while driving efficiency, compliance, and performance arcoss scheduling and pre-visit readiness. The Practice Manager partners closely with clinical leadership, physicians, triage teams, and revenue cycle leaders to support timely patient access and optimize downstream revenue integrity. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities
The essential duties and responsibilities (including but not limited to):
The ideal candidate will have the following background and experience:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires sitting for long periods of time. Some bending and stretching required. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires vision and hearing corrected to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 40 lbs.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting. Work will require occasional travel by air or automobile, approximately 50% of the time.
#USONTX
The US Oncology Network is looking for a Hybrid Remote Practice Manager to oversee our New Patient Coordinator (NPC) Team at Texas Oncology! This position will support Gulf Coast Region - Houston, Texas and the surrounding areas. Typical work week is Monday through Friday, 8:30am to 5:00pm with no on-call, weekends or major holidays. The will be travel, up to 50%.
As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600 providers in 300 sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.
The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
Join a Team That Invests in Your Future
At Texas Oncology, we recognize the long-term impact of our people and are committed to rewarding performance and potential. That’s why select roles may be eligible to participate in our Long-Term Incentive Plan (LTIP): an incentive program designed to attract, retain, and reward top talent.
What is the Long-Term Incentive Plan (LTIP)?
Long-Term Incentive Plan (LTIP): is an incentive program that typically vests over a three-year period and is tied to both individual performance and the operational success of Texas Oncology. Awards are discretionary and based on your position, performance, and potential for future career growth at Texas Oncology. Awards are reviewed and approved during the annual compensation review. LTIP awards are subject to your continued employment through the award payment date, and are governed by the written terms and conditions of the LTIP document.
What does the Practice Manager - New Patient Coordination do?
Provides operational and people leadership for New Patient Coordinators (NPCs) across the Gulf Coast Region. This role is responsible for ensuring a high-quality, consistent new patient intake experience, while driving efficiency, compliance, and performance arcoss scheduling and pre-visit readiness. The Practice Manager partners closely with clinical leadership, physicians, triage teams, and revenue cycle leaders to support timely patient access and optimize downstream revenue integrity. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities
The essential duties and responsibilities (including but not limited to):
- Provides operational and people leadership for New Patient Coordinators (NPCs) across the Gulf Coast Region, including performance management, coaching, and development.
- Ensures a consistent, high‑quality new patient intake experience across all practices, with a strong focus on patient access, service excellence, and care coordination.
- Oversees scheduling operations and pre‑visit readiness workflows to drive efficiency, accuracy, and timely patient access to care.
- Establishes and monitors performance metrics related to intake, scheduling, and access, using data to identify trends, drive continuous improvement, and support accountability.
- Ensures compliance with organizational policies, regulatory requirements, and best practices related to patient intake, scheduling, and documentation.
- Partners closely with clinical leadership, physicians, triage teams, and revenue cycle leaders to streamline workflows, reduce delays, and support optimal downstream revenue integrity.
- Collaborates cross‑functionally to resolve operational issues impacting patient access, scheduling efficiency, or pre‑visit readiness.
- Supports process standardization and operational scalability while balancing regional and practice‑specific needs.
- Acts as a resource and escalation point for complex intake or scheduling issues, ensuring timely resolution and minimal impact to patient experience.
- Leads change initiatives and supports adoption of new tools, workflows, or process improvements related to new patient access and intake operations.
The ideal candidate will have the following background and experience:
- Bachelor's degree in Accounting, Finance, or related business field. Or relevant equivalent experience.
- Associates Degree Four (4) years of related work experience.
- Eight (8) years of related work experience.
- Minimum seven (7) years of experience in healthcare management, including at least two (2) years in a supervisory capacity.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires sitting for long periods of time. Some bending and stretching required. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires vision and hearing corrected to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 40 lbs.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting. Work will require occasional travel by air or automobile, approximately 50% of the time.
#USONTX