What are the responsibilities and job description for the TMD - IT Support Specialist II (Distributive Learning Classroom Administrator) position at Texas Military Department?
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058493
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT:https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058493APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.NOTES TO THE APPLICANT:TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to:Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)
Optional Vision, Dental, Life, and Disability insurance at competitive rates
Generous paid vacation, sick leave, and State and Federal holidays
Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually
Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)
Flexible spending account options for medical and childcare expenses
Potential for modified work schedules including flex, compressed, or telework (position dependent)
Free access to Camp Mabry Museum and historical structures
Robust free training access through Texas Military Departmentand#8217;s Web-Based Learning Program
Expansive Employee Assistance Program and complimentary counseling services
Employee Wellness and Physical Fitness ProgramsMilitary membership is not required for this position.ABOUT US:Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG)andthe Texas State Guard (TXSG).Our Vision: Americaand#8217;s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.BRIEF POSITION SUMMARYPerforms moderately complex (journey-level) computer systems and multimedia audio/visual equipment support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Reports to the Director of Distributive Learning. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.WORK HOURS: Monday and#8211; Thursday, 10 hours a day, 40 hours a weekESSE TIAL JOB FUNCTIONS AND RESPONSIBILITIESMonitor and maintain TMDand#8217;s IT infrastructure to ensure optimal performance and security.
Enforce cybersecurity protocols to protect sensitive data, systems, and communications.
Conduct regular audits and vulnerability assessments to identify and mitigate risks.
Maintain the integrity of network configurations, access controls, and endpoint protections.
Support disaster recovery and data backup procedures to ensure business continuity.
Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards.
Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy.
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
Set up and monitor video-teleconferencing systems.
Manage the Distributive Learning Reporting and Scheduling System.
Provide support and assistance to Distributive Learning Points of Contacts for all classroom locations, requiring travel across the state.
Provide assistance in the design, development, and maintenance of various system applications.
Develop training manuals and procedures and trains users in the proper use of hardware or software.
Install, maintain, move, and assist in testing and upgrading new and existing hardware or software.
Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities.
Maintain appropriate security controls over software.
Set up equipment for customer use and performs or ensures proper installation of cables, operating systems, or appropriate software.
Troubleshoot software and maintains software library and documentation.
May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
Maintain records and prepares reports detailing equipment performance and usage.
Collaborate with peers to enhance the work environment and support instructional technology.
Attend work regularly and observes approved work hours in accordance with agency state employee policies and procedures handbook.
May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends.
Perform related work as assigned.
Qualifications: MINIMUM QUALIFICATIONSEDUCATION:Graduation from a standard senior high school or equivalent is required.PREFERRED EDUCATION:Associateand#8217;s degree from an accredited college or university is preferred.EXPERIENCE:2 yearsand#8217; experience in computer systems support work is required.
Experience using Microsoft Office (such as Outlook, Word, Excel) is required.PREFERRED EXPERIENCE:Experience working in a military environment is preferred.
Experience managing thin client computers is preferred.REGISTRATION, CERTIFICATION, OR LICENSURE:Valid driver's license is required. *If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business.OTHER REQUIREMENTS:Background Investigation.Selected candidate must pass federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for the background investigations.
Eligibility to Work in the U.S.The Immigration Reform and Control Act of 1986 requires all new emplo
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT:https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058493APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.NOTES TO THE APPLICANT:TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to:Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)
Optional Vision, Dental, Life, and Disability insurance at competitive rates
Generous paid vacation, sick leave, and State and Federal holidays
Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually
Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)
Flexible spending account options for medical and childcare expenses
Potential for modified work schedules including flex, compressed, or telework (position dependent)
Free access to Camp Mabry Museum and historical structures
Robust free training access through Texas Military Departmentand#8217;s Web-Based Learning Program
Expansive Employee Assistance Program and complimentary counseling services
Employee Wellness and Physical Fitness ProgramsMilitary membership is not required for this position.ABOUT US:Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG)andthe Texas State Guard (TXSG).Our Vision: Americaand#8217;s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.BRIEF POSITION SUMMARYPerforms moderately complex (journey-level) computer systems and multimedia audio/visual equipment support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Reports to the Director of Distributive Learning. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.WORK HOURS: Monday and#8211; Thursday, 10 hours a day, 40 hours a weekESSE TIAL JOB FUNCTIONS AND RESPONSIBILITIESMonitor and maintain TMDand#8217;s IT infrastructure to ensure optimal performance and security.
Enforce cybersecurity protocols to protect sensitive data, systems, and communications.
Conduct regular audits and vulnerability assessments to identify and mitigate risks.
Maintain the integrity of network configurations, access controls, and endpoint protections.
Support disaster recovery and data backup procedures to ensure business continuity.
Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards.
Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy.
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
Set up and monitor video-teleconferencing systems.
Manage the Distributive Learning Reporting and Scheduling System.
Provide support and assistance to Distributive Learning Points of Contacts for all classroom locations, requiring travel across the state.
Provide assistance in the design, development, and maintenance of various system applications.
Develop training manuals and procedures and trains users in the proper use of hardware or software.
Install, maintain, move, and assist in testing and upgrading new and existing hardware or software.
Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities.
Maintain appropriate security controls over software.
Set up equipment for customer use and performs or ensures proper installation of cables, operating systems, or appropriate software.
Troubleshoot software and maintains software library and documentation.
May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
Maintain records and prepares reports detailing equipment performance and usage.
Collaborate with peers to enhance the work environment and support instructional technology.
Attend work regularly and observes approved work hours in accordance with agency state employee policies and procedures handbook.
May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends.
Perform related work as assigned.
Qualifications: MINIMUM QUALIFICATIONSEDUCATION:Graduation from a standard senior high school or equivalent is required.PREFERRED EDUCATION:Associateand#8217;s degree from an accredited college or university is preferred.EXPERIENCE:2 yearsand#8217; experience in computer systems support work is required.
Experience using Microsoft Office (such as Outlook, Word, Excel) is required.PREFERRED EXPERIENCE:Experience working in a military environment is preferred.
Experience managing thin client computers is preferred.REGISTRATION, CERTIFICATION, OR LICENSURE:Valid driver's license is required. *If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business.OTHER REQUIREMENTS:Background Investigation.Selected candidate must pass federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for the background investigations.
Eligibility to Work in the U.S.The Immigration Reform and Control Act of 1986 requires all new emplo