Customer Service Specialist

Texas Life is seeking individuals to work in a fast-paced environment who have the ability to process complex policy transactions for our policyholders. Individuals must have a customer service mentality who focus on delivering exceptional customer experiences.

What's in it for you?

With us, you'll be able to achieve the work/life balance you're looking for, with a competitive compensation and benefits package. This includes hybrid remote work opportunities upon successful completion of training.

Our benefits include tuition reimbursement, professional development, 401k with company match and profit sharing, and participation in two bonus programs.

Major Responsibilities:

• Accept phone calls in the call center from policyholders and provide professional, courteous service.
• Process a variety of policy changes in the Texas Life policy administration system.
• Compose and produce correspondence for policyholders, including responses by email.
• Develop knowledge of Texas Life’s products and policy administration procedures.
• Participate in change management by performing user testing in the policy administration system when needed.

Qualifications:

• Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
• Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.
• Effective written and verbal communications using different channels (phone, email, etc.)
• Basic mathematical ability.
• Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
• Must be detail oriented and able to meet deadlines.
• Ability to make sound decisions.
• Ability to maintain confidentiality of files.
• Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.

Location of Position: Waco, Texas

Base salary/hourly rate range for this position in Texas is between $32,000 and $36,000. Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training and experience.

Texas Life is an Equal Opportunity Employer

Texas Life Insurance Company strives to attract, develop, and retain a diverse workforce.

We are committed to providing an inclusive and accessible work environment where all associates feel valued, respected, and supported.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current associates, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about accommodation will be treated as confidential.

To All Recruitment Agencies: Please do not send any resumes or solicitations regarding open positions to Texas Life employees unless you have been requested to work on this position or other positions with Texas Life; please reach out to your main point of contact. Texas Life is not responsible for any fees related to unsolicited resumes.