Job Summary:  Practice Administrator

The Practice Administrator’s role is integral to practice success and is considered part of the sales team.

Duties and Responsibilities

• Maintain a high understanding of the practice’s lead-to-sales process.
• Nurture leads and opportunities as defined by the lead to sales process training as needed and hold sales team accountable for the same.
• Present (or compliment the doctor’s presentation) of comprehensive plan to patients from the consult or initial examination in absence of Treatment Coordinator.
• Provide financial alternatives and assist with 3rd party financing in the absence of Treatment Coordinator.
• Explain patients’ insurance benefits to them as it applies to their treatment plan.  Obtained a signed copy of the treatment plan with financial disclosure and payment agreement (if made). 
• Coordination of proper registration and forms necessary for appointment. Verify insurance when applicable. 
• Coordinate patient’s care, necessary appointments, and team member hand offs.
• Track and follow up with all patients who have unscheduled treatment.
• Greet patients warmly and notify team of patient’s arrival.  Maintain awareness of patient’s wait time and facilitate with team. 
• Enter all patient information accurately and promptly.  
• Communicate schedule changes with practice team in a timely manner; work diligently to fill any open slots as they become available. 
• Use practice management and other pertinent software accurately, by entering correct data into systems to ensure patient’s care is precisely documented.
• Generate insurance claims to process and procedures not attached daily to verify that claims are not being missed. 
• Ensure the proper entry of the money coming into the practice by critically monitoring the day sheets, deposit slip, insurance reports (weekly and monthly) and adjustment reports.
• Generate insurance claims to process and procedures not attached daily to verify that claims are not being missed. 
• Collections and A/R: collecting appropriate amounts at time of service and ensure others are as well.  Work necessary aging reports to expectation.
• Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned. 
• Perform other duties as required. 

Required Skills and Abilities

• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong interpersonal and organizational skills
• Ability to work in a fast-paced environment
• Ability to manage multiple projects simultaneously with attention to detail.
• Sound decision-making skills, drive, and desire to succeed
• Ability to manage and resolve escalated issues in an efficient and pragmatic way with Doctors, employees, and patients, as needed
• Strong managerial and business acumen in corporate settings
• Profit and loss responsibility with the ability to interpret and act upon financial statements
• Proficient in all Microsoft Office applications as well as medical/dental billing software,

Education and Experience

• High School Diploma required. Associate or bachelor’s degree in health management or related field preferred
• 2 years management experience in customer or patient-based industry, dental operations preferred
• Fluent in English required and Spanish as second language is a plus.

Physical Requirements

• Ability to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer.
• Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas.
• Ability to lift to 0-15 pounds if necessary.

Company Benefits

Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.