Vendor Management Support-CBO

Vendor Management Support      

• Work location: Work location: Fully remote. THR headquarters-Arlington, TX
• Work hours: Full Time, Monday – Friday, 08:00 AM – 5:00 PM 
  
   

Key Responsibilities 

Vendor Management:
Perform routine audits of Vendor Performance reports, including Audit Compliance, Invoice Audits and Inventory Reconciliation reports. Create and distribute reports to vendors on a monthly cadence and collect feedback. Work with other CBO departments to resolve issues that vendor identifies (for example, Missing or Unapplied payments). Participate in routine calls with vendors to review inventories and discuss performance. 

Vendor Access and Support:
Request THR Network and Application Access for new CBO Vendor Users (assigned in 12-month increments) and ensure access is extended to avoid disruption. Maintain master list of CBO vendor employees and perform quarterly user audits. Provide support to CBO Vendor Employees to include password resets/reactivation, communication regarding system downtimes, coordination of MyTalent Course Assignments, CC1 Unblock requests and general support for CBO Vendor users. Assigns and approves access for vendor employees to payor portals. 

Siemens Invision Application Security Administrator:
Submit access request for new users. Follow security policy without deviation, maintain security profiles and levels and documentation. Work security requests for all Invision CBO, PAIC, Patient access for all Invision Entities and HIM. Complete tickets in Service Now for user requests.

CBO Invision Support: 
Responsible for ensuring all TCE errors are worked and completed by end of day. 

CBO End User Support: 
Assist users with issues that come through the email box, whether they be software or hardware related. 

Owner/Administrator of THR CBO Email Distribution list - Add/Remove employees
CyberArk Owner/Approver - Primary approver for Vexis/Ontario support
Sharepoint Support - Grant CBO Site Access

Other Duties as assigned