Manager Police and Security Communications

Manager Police and Security Communications    

Are you looking for a rewarding career with top-notch benefits? We are looking for a qualified Manager like you to join our Texas Health family.

Position Highlights

• Work location: Texas Health Resources

• Core Work hours: Monday – Friday 8:00a -5:00p
  
  
  Position Summary

  
  The Manager of Police & Security Communications reports directly to a Police Captain  and oversees the operations of the Communications Team, consisting of police dispatchers . Collectively, the Communications Team receives incoming calls for police and security services, dispatches security/police officers as appropriate, and monitors all communications through radio or other means. The team collaborates with Security Operations Center Operators to monitor the Texas Health technology systems, such as infant protection systems, integrated access control system alarms, and security video systems. The team also documents police and security service requests in an electronic records management and dispatch system. 

  The Manager collaborates closely across the Police and Security organization and with external stakeholders to meet their operational needs. Works with the Chief of Police and the Command Staff, ensuring the Communications Team performs effectively. Works closely with Texas Health system, clinical, and practice management staff and closely collaborates with leadership and other program managers across the Police and Security organization to deliver seamless, integrated, proactive, and business-focused communications services. 

  Serves as the Terminal Agency Coordinator (TAC) for the Texas Health Police Department. As the TAC, serves as the point of contact for matters relating to FBI Criminal Justice Information System information access, and administers the Justice Criminal Information Services programs across the Police Department. Ensures that all requirements are being met and takes action to maintain compliance. Delegates appropriately TAC duties to shift leaders and oversees their performance of delegated tasks.

   Works under the general supervision of the Police Captain. Follows established procedures. Work is reviewed for soundness of operational judgment and overall adequacy. With guidance, performs the full range of Communication Team leadership functions. Participates in developing and implementing policies, procedures, standards, and training. Reviews Communications Team process and project designs and conducts progress assessments to ensure goals are met. Interfaces with and may manage vendor contracts. Participates in acquiring new equipment and software designed to increase the efficiency of the Communications Team. Participates in the evaluation of state-of-the-art communications technologies and methodologies. Conducts comprehensive review and analysis of Communication Team operations for compliance with existing policies, procedures, and global best practices. Oversees after-action assessments of Communication Team service delivery and makes recommendations to ensure best practice performance. Prepares written or narrative reports of findings and recommendations. May act as lead person or technical expert on small to medium projects.