Director Patient Access Services

Director Patient Access Services

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified candidates like you to join our Texas Health family.

• Work location: Texas Health Denton, Denton, TX
• Core work hours: Monday-Friday 8:00a-5:00p. This position is hybrid remote/onsite. Vast majority of time will be remote, but there will be ad hoc and required meetings onsite throughout the year.

Texas Health Denton

Since 1987, Texas Health Denton has delivered trusted, full-service care to residents across North Texas and Southern Oklahoma. With 255 beds, more than 1,100 employees, and 450 physicians on our medical staff, we’re one of the largest employers in Denton County.

We offer advanced care in robotic and endovascular surgery, general surgery, orthopedics and sports medicine, spine and back services, emergency medicine, and weight loss surgery. Additional services include cancer treatment, critical care, neonatology, cardiac CT imaging, neurology, electrophysiology, stroke care, vascular care, women’s and infants’ services, interventional radiology, and wound care including hyperbaric treatment.

Our four-story Women and Infants Specialty Center features twelve labor and delivery beds, two C-section suites, six antepartum beds, and 24 postpartum beds. We are Denton’s only provider of obstetrical and neonatal intensive care and the largest provider of obstetrical services in Denton County. The facility’s ground floor includes a dedicated breast imaging center, outpatient physical therapy, cardiac rehabilitation, and our internal medicine residency program.

Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center, a certified Chest Pain Center, a Metabolic and Bariatric Surgery Center of Excellence, and a Magnet-designated hospital. We’re also actively pursuing Level III Trauma Center designation—further strengthening our commitment to emergency care excellence. 

Job Duties

Oversees operations for assigned entity(ies) for Patient Access Services, including patient registration, pre-admission, pre-certification and verification of accounts, patient financial counseling, emergency service registration, scheduling, cashier and other related patient access services.

Responsible for the design and implementation of entity and/or system policies related to data collections, patient and family education, the Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations as needed. 
Responsible for ensuring the entity's achievement of Patient Access KPI's such as: prevention/resolution of duplicate Medical Record Rate, prevention/decrease of bad address rate. 
Provides oversight and direction for system downtime procedures and implementation.

Ensures that employees within the department are treated within the guidelines of the THR Promise and that Promise information and training is effectively communicated. 
Recruits, hires, dismisses, disciplines and performs performance evaluations according to system policies/procedures.
Ensures that new employees receive appropriate system and departmental training and that necessary follow-up training is provided staff with quality performance issues. Ensures appropriate on-line Patient Access education completion rates and implement training needs as identified by the PAS Council.

Implements policies and procedures and standardized processes to meet agreed upon performance standards set for Patient Access. 
Utilizes of front end tools/processes KFA status and action plans to address operational deficiencies. 
Submits monthly statistics/reporting as required. 
Resolution of specific issues as identified by Entity CFO or other senior leadership as required. 

Completes other duties and/or participates in special project as assigned.