What are the responsibilities and job description for the Patient Advocate position at Texas Health Mansfield?
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining Texas Health Hospital Mansfield - AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Texas Health Hospital Mansfield - AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Texas Health Hospital Mansfield- operates as a joint venture between Texas Health Resources and AdventHealth.
Schedule: Full Time
Shift : Monday Friday 8:00am 5:00pm (must be flexible with hours)*
Location: 2300 Lone Star Road; Mansfield, TX 76063
The community you'll be caring for:
Join a family of caregivers focused on whole-person health and committed to making communities healthier.
Provide wholistic care for patients that extends to the spiritual level by praying with patients and families. Chaplains are available to meet with patients, families and team members 24 hours a day, 7 days a week to provide spiritual support.
Help develop a brand new $150 million community hospital and medical office building that will provide services such as Emergency Services, Medical/Surgical, ICU, Womens Services, General Surgery, Orthopedics, Interventional Cardiology and Gastroenterology.
Grow in your career with AdventHealth, named in 2018 by Beckers Hospital Review as one of the 150 Top Places to Work in Healthcare. AdventHealth has partnered with Texas Health Resources, named in 2019 as one of Fortunes 100 Best Companies to Work For, to build Texas Health Mansfield, which is creating new opportunities for employment and professional growth.
Thrive in the Mansfield community, ranked by CNN/Money Magazine as #17 for Best Places to Live. Mansfield is one of the fastest growing areas of North Texas, projected to reach more than 250,000 residents by 2023. Future job growth over the next ten years is predicted to be 41%, higher than the national average of 33.5%. Mansfield has top-rated schools, over 1000 acres of parkland, quality housing, a historic downtown area, recreational opportunities for all ages, and a growing business community.
The role you'll contribute:
The Patient Advocate functions as an advisor, consultant, and advocate for patients, their families, and the hospital. The primary duty of the Patient Advocate is to take an intermediary role and help ensure that the patient's experience and the care provided by physicians and staff is satisfactory and that any outstanding issues are resolved in a timely manner. The Patient Advocate works across departmental lines and interacts with staff at all levels within the organization to serve as a central resource for all patients, family members and visitors particularly with regards to concerns, complaints and grievances.
The value you'll bring to the team:
- Provides support and resources to patients and families to help them navigate the healthcare system.
- Participates in performance improvement initiatives related to patient care and satisfaction.
- Performs other duties as assigned.
- Initiates visits with patients to assess their perception of hospital services and discusses any issues they may have.
- Works with nursing staff to rectify issues presented by patients in real time.
- Directs complaints and grievances received from patients or family members after discharge for assessment, processing and resolution.
- Facilitates the grievance process according to CMS regulations and hospital policies, ensuring compliance with relevant standards.
- Serves on committees related to Patient Rights, Customer Service, and Patient Satisfaction as needed.
- Acts as a liaison between patients, families, and hospital staff to address and resolve concerns.
- Documents and tracks patient complaints and grievances to identify trends and areas for improvement.
Qualifications
The expertise and experiences you'll need to succeed :
EDUCATION AND EXPERIENCE REQUIRED:
High school diploma or GED.
1 years of related work experience required- Computer skills in Microsoft Office (Outlook, Word, Excel)
- Basic knowledge and navigation in a patient electronic medical record
EDUCATION AND EXPERIENCE PREFERRED:
Associates or Bachelors Degree Preferred
Patient facing experience preferred
Consumer experience, human relations, customer service experience preferred
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Experience
Organization: Texas Health Mansfield
Schedule: Full-time
Shift: 1 - Day
Req ID: 25045806
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
