What are the responsibilities and job description for the Healthcare Administrative Specialist position at Texas Health Care PLCC?
Position Summary: The Healthcare Administrative Specialist serves as a key liaison between
patients and the healthcare team, ensuring efficient administrative operations in a medical
setting. This role is responsible for patient communication and involves managing a high volume
of incoming calls, appointment scheduling, insurance verification, and maintaining accurate
medical records. The ideal candidate is detail-oriented, professional, and committed to
delivering excellent customer service in a fast-paced environment.
Key Responsibilities:
- Answering Calls: Respond to incoming calls from patients, healthcare providers, and other stakeholders efficiently and professionally.
- Appointment Scheduling: Schedule, reschedule, and cancel patient appointments using the clinics electronic health record (EHR) system.
- Patient Inquiries: Address patient questions and concerns, providing information on services, procedures, and appointment details.
- Message Taking: Accurately document and relay messages to appropriate healthcare providers or departments.
- Insurance Verification: Assist in verifying patient insurance coverage and eligibility prior to appointments.
- Patient Registration: Update and maintain patient records in the EHR, including demographics, insurance information, and contact details.
- Problem Resolution: Address patient complaints or issues promptly and escalate them to the appropriate personnel when necessary.
Qualifications:
- Ability to work MondayThursday, 8:00 AM5:00 PM; Friday, 8:00 AM2:30 PM; and one Saturday per month from 8:00 AM12:00 PM.
- High school diploma or equivalent required. Additional certification in medical office administration or related fields is a plus.
- Minimum of 3-5 years of experience in a medical office or similar administrative role.
- Proficiency in EMR systems.
- Strong understanding of medical terminology, insurance processes, and HIPAA regulations.
- Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment.
- Bilingual skills (preferred but not required).